Medicaid Program Coordinator for Home Care

Consumer Direct Care Network; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vacation benefits

Profit-sharing

Floating holidays

401(k) plan

Job summary

Consumer Direct Care Network seeks a Program Coordinator to manage a caseload of Medicaid clients and coordinate in-home care in line with regulations and MCO rules. The role emphasizes intake, referrals, and interdepartmental collaboration to support growth and service quality.

The position requires strong customer service, ability to multitask, and adherence to policies while representing the company at events and managing client relationships.

Qualifications

• Customer service experience is highly preferred.
• Call Center/Contact Center experience preferred.
• The ability to work Monday through Friday from 10:00 am to 6:30 pm.
• 1 year of previous experience working with individuals with disabilities or the elderly preferred.

Responsibilities

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements.
• Assist with daily intake and referral processes to ensure positive business growth and development.
• Promote cohesiveness in the office environment.
• Support day-to-day operations and client advocacy.
• Collaborate with stakeholders regarding the delivery of services.
• Provide excellent customer service to internal and external clients.
• Represent the company at stakeholder meetings, health fairs, and provider fairs.

Skills

Customer service

Call center experience

Work hours 10:00–6:30

Disability/elderly experience

Job description

Consumer Direct Care Network seeks a Program Coordinator to manage a caseload of Medicaid clients and coordinate in-home care in line with regulations and MCO rules. The role emphasizes intake, referrals, and interdepartmental collaboration to support growth and service quality.

The position requires strong customer service, ability to multitask, and adherence to policies while representing the company at events and managing client relationships.