Client Services & Intake Coordinator

Consumer Direct Care Network; Richmond (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement plan

Company-Paid Life Insurance

Flexible Spending Account

Employee Assistance Program

Job summary

Consumer Direct Care Network seeks an Administrative Coordinator I to coordinate administrative duties in compliance with Federal/State Regulations and MCO program rules. You will handle customer service, including all inbound and outbound phone calls, emails, messages, and/or chats.

Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork.

Qualifications

• High School Diploma or GED preferred.
• Previous office experience preferred.
• Combination of education and experience.
• Be able to successfully pass a background screening.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Handle inbound/outbound phone calls, providing accurate answers to queries and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
• Process forms and documents in relevant systems
• Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
• Comply with applicable legal requirements, standards, and policies, and procedures.
• Maintain the necessary skills and knowledge to coordinate workflow.
• Exhibit an intermediate level of computer efficiency.
• Demonstrate effective problem-solving and decision-making skills.
• Participate in professional development and training activities.
• Bi-lingual preferred in various locations
• Other duties as assigned

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

Consumer Direct Care Network seeks an Administrative Coordinator I to coordinate administrative duties in compliance with Federal/State Regulations and MCO program rules. You will handle customer service, including all inbound and outbound phone calls, emails, messages, and/or chats.

Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork.