Program Coordinator I

CONSUMER DIRECT CARE NETWORK; Virginia (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Consumer Direct Care Network is seeking Program Coordinators to assist with daily intake and referral processes, coordinating in-home care needs for clients enrolled in Medicaid programs, and maintaining client caseloads in compliance with Federal/State regulations. The role emphasizes strong customer service, coordination with stakeholders, and adherence to program rules.

A valid work schedule from 10:00 am to 6:30 pm is expected, with preference for experience with disabilities or the elderly.

Qualifications

• Customer service experience preferred.
• Call center / contact center experience preferred.
• Ability to work Monday through Friday from 10:00 am to 6:30 pm.
• 1 year of experience working with individuals with disabilities or the elderly preferred.

Responsibilities

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, MCO program rules, and contract requirements.
• Assist with daily intake and referral processes to ensure positive business growth and development.
• Promote cohesiveness in the office environment.
• Support day-to-day operations and client advocacy.
• Provide excellent customer service to internal and external clients.

Skills

Customer service

Call center experience

Communication skills

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY
Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

JOB DUTIES

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Ability to meet position requirements with little direct oversight
• Collaborate with stakeholders regarding the delivery of services
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Bilingual preferred in various locations
• Answer and make phone calls and occasional video calls
• Other duties as assigned

QUALIFICATIONS

• Customer Service experience is highly preferred
• Call Center/Contact Center experience preferred
• The ability to work Monday through Friday from 10:00 am to 6:30 pm
• 1 year of previous experience working with individuals with disabilities or the elderly preferred

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.