Medicaid Home Care Program Coordinator

CONSUMER DIRECT CARE NETWORK; Virginia (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Consumer Direct Care Network is seeking Program Coordinators to assist with daily intake and referral processes, coordinating in-home care needs for clients enrolled in Medicaid programs, and maintaining client caseloads in compliance with Federal/State regulations. The role emphasizes strong customer service, coordination with stakeholders, and adherence to program rules.

A valid work schedule from 10:00 am to 6:30 pm is expected, with preference for experience with disabilities or the elderly.

Qualifications

• Customer service experience preferred.
• Call center / contact center experience preferred.
• Ability to work Monday through Friday from 10:00 am to 6:30 pm.
• 1 year of experience working with individuals with disabilities or the elderly preferred.

Responsibilities

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, MCO program rules, and contract requirements.
• Assist with daily intake and referral processes to ensure positive business growth and development.
• Promote cohesiveness in the office environment.
• Support day-to-day operations and client advocacy.
• Provide excellent customer service to internal and external clients.

Skills

Customer service

Call center experience

Communication skills

Job description

Consumer Direct Care Network is seeking Program Coordinators to assist with daily intake and referral processes, coordinating in-home care needs for clients enrolled in Medicaid programs, and maintaining client caseloads in compliance with Federal/State regulations. The role emphasizes strong customer service, coordination with stakeholders, and adherence to program rules.

A valid work schedule from 10:00 am to 6:30 pm is expected, with preference for experience with disabilities or the elderly.