Medicaid Patient Access & Interoperability Coordinator

LSU New Orleans; New Orleans (LA); On-site; USD 40,000 - 50,000; Full time

Job summary

LSU New Orleans is seeking a qualified candidate for a Department Medicaid Support role focused on handling the Patient Access and Interoperability queue, investigating and documenting claim issues, and guiding recipients to compatible third-party apps.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office. Candidates should be prepared to escalate technical issues to Gainwell’s API custodian and support program-wide initiatives.

Qualifications

• Bachelor’s degree or 6 years professional experience in lieu of the degree.
• Excellent written and verbal communication; strong attention to detail and follow-up.
• Proficient in Microsoft Office (Outlook, Word, Excel) and ability to manage multiple priorities.

Responsibilities

• Answer and return calls from the Patient Access and Interoperability queue.
• Investigate, document, and report claim issues and discrepancies for members.
• Assist recipients with accessing third-party applications sharing Louisiana Medicaid recipient information.
• Review member-facing documentation and webpages for accuracy in reporting education materials.
• Consult API custodian (Gainwell Technologies) and escalate technical issues to 2nd Tier Call Center.
• Assist the Interoperability Interface team as needed.
• Support senior managers with special projects and other duties.

Skills

Attention to detail

Communication skills

Project management

Microsoft Office

Education

Bachelor's degree

6 years professional experience in lieu of degree

Advanced degree

Job description

LSU New Orleans is seeking a qualified candidate for a Department Medicaid Support role focused on handling the Patient Access and Interoperability queue, investigating and documenting claim issues, and guiding recipients to compatible third-party apps.

The role requires strong communication, attention to detail, and proficiency with Microsoft Office. Candidates should be prepared to escalate technical issues to Gainwell’s API custodian and support program-wide initiatives.