Medicaid Mail & Records Specialist

LSU New Orleans; New Orleans (LA); On-site; USD 31,000 - 36,000; Full time

Job summary

The University of New Orleans is seeking an Eligibility Support professional to process Medicaid correspondence, scan documents into the EDMS, and enter descriptive case notes. You will generate tasks in the LaMEDS system, communicate issues to your supervisor, and compile monthly productivity reports while maintaining accuracy and timely follow‑up.

Qualifications include an associate's degree with three years of experience, or four years, plus strong analytical, organizational, and

Qualifications

• Associate’s degree plus 3 years of professional work experience, or 4 years professional work experience.
• Excellent analytical skills, effective organizational and time management skills.
• Great attention to detail and follow up.
• Excellent verbal/written communications skills.
• Team and goal oriented.

Responsibilities

• Process Medicaid correspondence sent through the US Postal Service, fax or designated Medicaid email boxes.
• Scan and associate metadata, and accept into the Enterprise Document Management System (EDMS).
• Enter descriptive case notes into the EDMS based on documentation received.
• Generate tasks within the LaMEDS system to alert Analysts action must be taken on documents received.
• Communicate issues and pertinent information to supervisor as necessary through written and verbal communication.
• Compile monthly productivity reports that track current projects, achievements, and future goals.
• Other tasks as directed.

Skills

Analytical skills

Organizational skills

Time management

Attention to detail

Verbal/written communication

Team oriented

Goal oriented

Education

Associate’s degree

Bachelor’s degree

Job description

The University of New Orleans is seeking an Eligibility Support professional to process Medicaid correspondence, scan documents into the EDMS, and enter descriptive case notes. You will generate tasks in the LaMEDS system, communicate issues to your supervisor, and compile monthly productivity reports while maintaining accuracy and timely follow‑up.

Qualifications include an associate's degree with three years of experience, or four years, plus strong analytical, organizational, and