Medicaid Eligibility Navigator II

Forsyth County (NC); Winston-Salem (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Forsyth County Department of Social Services is seeking an Eligibility Specialist II to determine eligibility for North Carolina Medicaid programs and provide empathetic, clear explanations of requirements. The role emphasizes strong customer service, complex policy interpretation, and data verification in a fast-paced, team-oriented environment.

Onsite Monday–Friday, 8:00 AM–5:00 PM, the position requires use of multiple computer systems, documenting case information, and assisting clients with

Qualifications

• High school diploma or GED with 3 years of paraprofessional or public contact experience.

Responsibilities

• Gathers and reviews household income, resources, and residency information; computes budgets as required.
• Verifies information through calls and written correspondence with agencies, employers, attorneys, and others.
• Explains program requirements and options to applicants; advises or refers clients as appropriate.

Skills

Customer service

Communication

Teamwork

Time management

Typing 40 wpm

Education

High school diploma or GED

Tools

NC FAST

Office software

Job description

Forsyth County Department of Social Services is seeking an Eligibility Specialist II to determine eligibility for North Carolina Medicaid programs and provide empathetic, clear explanations of requirements. The role emphasizes strong customer service, complex policy interpretation, and data verification in a fast-paced, team-oriented environment.

Onsite Monday–Friday, 8:00 AM–5:00 PM, the position requires use of multiple computer systems, documenting case information, and assisting clients with