Medicaid Eligibility & Benefits Specialist

State of Iowa; Iowa (LA); Hybrid; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans (IPERS)

Job summary

The State of Iowa is seeking an Eligibility Benefits Specialist (Income Maintenance Worker 2) to assist individuals in applying for or renewing Medicaid benefits, with a starting salary of $48,630.40 annually. The role may become hybrid after six months of training and probation, with a standard Monday–Friday schedule 8:00 AM - 4:30 PM and overtime as needed.

Primary duties include analyzing complex policies, collecting data, and determining eligibility, while maintaining strong customer service

Qualifications

• Bachelor's degree not required but sixty semester hours or equivalent education/experience is required.
• Strong policy interpretation and applicant evaluation experience.
• Excellent communication and customer service skills.
• Ability to work in a team and maintain professional presence.

Responsibilities

• Analyze and interpret complex policies and procedures per state and federal regulations.
• Collect and analyze information from customers and 3rd parties to determine eligibility.
• Communicate effectively via phone, email and in person as needed.
• Meet daily and monthly processing timeframes.
• Prepare written documents and clearly present information orally and in writing.
• Demonstrate strong organization and maintain high attendance.

Skills

Policy interpretation

Customer service

Communication skills

Teamwork

Professional demeanor

Education

Sixty semester hours or equivalent

Job description

The State of Iowa is seeking an Eligibility Benefits Specialist (Income Maintenance Worker 2) to assist individuals in applying for or renewing Medicaid benefits, with a starting salary of $48,630.40 annually. The role may become hybrid after six months of training and probation, with a standard Monday–Friday schedule 8:00 AM - 4:30 PM and overtime as needed.

Primary duties include analyzing complex policies, collecting data, and determining eligibility, while maintaining strong customer service