Clerical & Eligibility Support Specialist

State-of-Iow; Cedar Rapids (IA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plans (IPERS)

Employee assistance program

Employee discount programs

Job summary

Iowa Department of Health & Human Services (HHS) is seeking an Eligibility Determinations Administrative Support Assistant in Linn County. The role supports clerical tasks and customer service, with a Monday–Friday schedule from 8 am to 4:30 pm, and duties include document handling and coordination to keep the office running smoothly.

New hires start at a base hourly rate of $17.64, equating to $36,691.20 annually.

Qualifications

• One year of full-time work experience in general office, clerical, data entry/processing, or related work.
• Proficiency in Microsoft Word, Excel, Outlook, and Windows required.
• Strong organizational skills and attention to detail for accurate clerical tasks.
• Ability to communicate clearly with customers and staff and provide friendly service.

Responsibilities

• Coordinate operations and manage office supplies to keep the Linn County office running smoothly.
• Provide friendly, professional assistance to customers and staff in person and over the phone.
• Handle documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Support team members with administrative tasks and serve as backup when needed.
• Stay informed on policies and procedures through training and meetings.

Skills

Organizational skills

Attention to detail

Task prioritization

Communication

Customer service

Occasional travel

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Windows navigation

Job description

Iowa Department of Health & Human Services (HHS) is seeking an Eligibility Determinations Administrative Support Assistant in Linn County. The role supports clerical tasks and customer service, with a Monday–Friday schedule from 8 am to 4:30 pm, and duties include document handling and coordination to keep the office running smoothly.

New hires start at a base hourly rate of $17.64, equating to $36,691.20 annually.