Impactful Eligibility Support Assistant (Mon–Fri)

Iowa National Guard; Cedar Rapids, Northern (IA, KY); Hybrid; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Flexible spending accounts

Life insurance

Employee assistance program

Employee discounts

Job summary

The Iowa Department of Health & Human Services (HHS) seeks an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Linn County office, Monday–Friday, 8 am–4:30 pm.

The base salary is $17.64 hourly, with benefits including health insurance, retirement plans, paid time off, and more. This role offers variety, teamwork, and the chance to help Iowans access vital services.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Word, Excel, Outlook, and navigating Windows.
• Dependable attendance and commitment to confidentiality.

Responsibilities

• Keep our office running smoothly by coordinating operations and managing supplies.
• Provide friendly, professional assistance to customers and staff—both in person and over the phone.
• Handle important documents: scanning, indexing, uploading, and distributing mail and correspondence.
• Support team members with administrative tasks and step in as backup when needed.
• Stay informed on policies and procedures through training and meetings.

Skills

Organizational skills

Attention to detail

Communication

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows navigation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows OS

Job description

The Iowa Department of Health & Human Services (HHS) seeks an Eligibility Determinations Administrative Support Assistant to provide essential clerical and customer service support in our Linn County office, Monday–Friday, 8 am–4:30 pm.

The base salary is $17.64 hourly, with benefits including health insurance, retirement plans, paid time off, and more. This role offers variety, teamwork, and the chance to help Iowans access vital services.