Medicaid Call Center Specialist

Conduent; Concord (NH); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Benefits from day one

Paid time off

Paid training

Career growth

Inclusive work environment

Job summary

We're hiring an Onsite Call Center Representative in Concord, NH to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

The position offers competitive hourly pay, benefits from day one, paid time off, paid training, and opportunities for career growth within Conduent.

Qualifications

• High school diploma or GED is required.
• NH Medicaid experience is required.
• Strong communication and customer service skills are preferred.

Responsibilities

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.

Skills

Communication skills

Customer service

Call center experience

Bilingual

Education

High school diploma or GED

Job description

We're hiring an Onsite Call Center Representative in Concord, NH to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

The position offers competitive hourly pay, benefits from day one, paid time off, paid training, and opportunities for career growth within Conduent.