Medicaid Provider Support & Training Specialist

Conduent; Concord (NH); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Retirement Savings

Employee Discounts

Career Growth Opportunities

Paid Training

Paid time off

Great Work Environment

Job summary

Conduent, a leading provider of mission-critical services, seeks a Provider Field Representative I to support NH Medicaid providers. You will resolve routine inquiries, deliver MMIS portal guidance and help ensure provider satisfaction, accuracy, and program compliance.

In this onsite NH role, you will train providers on MMIS, manage enrollment and revalidation tasks, and collaborate with state partners to resolve issues and maintain compliant operations.

Qualifications

• Three or more years in healthcare operations, Medicaid programs, provider relations, claims processing, customer service or technical program support.
• One year of training development, facilitation or provider education experience.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Serve as a primary contact for New Hampshire Medicaid providers for claims, enrollment and MMIS portal inquiries.
• Build positive relationships with providers, state partners and client stakeholders.
• Conduct provider training on MMIS portal functionality and reporting tools.
• Escalate complex issues and ensure adherence to established processes.
• Support provider outreach, improvements and special projects as assigned.

Skills

Provider relations

Customer service

Communication

Issue resolution

Education

Associate’s degree

Job description

Conduent, a leading provider of mission-critical services, seeks a Provider Field Representative I to support NH Medicaid providers. You will resolve routine inquiries, deliver MMIS portal guidance and help ensure provider satisfaction, accuracy, and program compliance.

In this onsite NH role, you will train providers on MMIS, manage enrollment and revalidation tasks, and collaborate with state partners to resolve issues and maintain compliant operations.