Medicaid Benefits Navigator & Case Manager

ZEP; Toledo (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Premium Pay

Productivity Bonuses

Job summary

Zepf Center in Toledo, OH is seeking a Benefits Navigator to provide focused case management to help clients stabilize and access Medicaid, SRS and related benefits. You will collaborate with Job and Family Services and internal programs, maintain a short-term caseload, and use available funding to obtain documents such as birth certificates and IDs.

Premium Pay and Productivity Bonuses accompany this role. Schedule: Monday-Friday; 8:30am - 4:30pm.

Qualifications

• High school diploma or equivalent; experience with people who have a severe mental health disability preferred.
• Valid driver’s license and be eligible for coverage by the agency’s insurance carrier; able to provide proof of insurance for those who drive personal vehicles.
• Able to bill Medicaid and pass applicable background check.

Responsibilities

• Provide focused case management services to support client benefit acquisition, stabilization and linkage to the continuum of care.
• Assist clients with eligibility screening, application, and enrollment into Medicaid, SRS, and related benefit programs.
• Provide assertive outreach, crisis intervention and management to secure needed resources.
• Maintain a short-term caseload (average of 30 days per client) with focus on benefit navigation and service connection.
• Coordinate with Job and Family Services, Financial Interview Specialists, Reception, and internal agency programs to streamline benefit access.
• Utilize available funding to secure required documentation (e.g., ID, birth certificate, Social Security card) for clients.
• Monitor client progress and follow up with benefit agencies to ensure applications are completed successfully.
• Document all services and outcomes according to agency and Medicaid billing standards.
• Support medical and clinical departments as needed, by maintaining required documentation to ensure client engagement in services and continuity of care.
• Meet productivity expectations and outcome goals related to client benefit acquisition.
• Confers with supervisor and treatment teams regarding client’s appropriateness for services.

Education

Bachelor’s degree in social work, psychology, counseling or related field

Job description

Zepf Center in Toledo, OH is seeking a Benefits Navigator to provide focused case management to help clients stabilize and access Medicaid, SRS and related benefits. You will collaborate with Job and Family Services and internal programs, maintain a short-term caseload, and use available funding to obtain documents such as birth certificates and IDs.

Premium Pay and Productivity Bonuses accompany this role. Schedule: Monday-Friday; 8:30am - 4:30pm.