Medicaid Benefits Navigator & Case Manager

Zepf Center; Toledo, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Premium Pay

Productivity Bonuses

Job summary

Zepf Center in Toledo, OH, is seeking a Benefits Navigator to provide focused case management to help clients stabilize and access essential public benefits, including Medicaid and SRS. The role collaborates with Job and Family Services and internal programs to streamline eligibility, enrollment, and documentation.

It carries a reduced productivity metric tied to successful client enrollment, with premium pay and production bonuses.

Qualifications

• Communication and interpersonal skills required.
• Ability to manage a short-term caseload and coordinate benefits enrollment.
• Strong documentation and record-keeping.
• Ability to perform outreach and crisis intervention as needed.

Responsibilities

• Provide focused case management to support benefit acquisition and stabilization.
• Assist clients with eligibility screening, application, and enrollment into Medicaid, SRS, and related programs.
• Coordinate with external agencies to streamline benefit access and secure required documentation.
• Maintain required documentation to ensure continuity of care and accurate Medicaid billing.

Skills

Communication

Caseload management

Crisis intervention

Documentation

Education

High school diploma

Bachelor’s degree in social work, psychology, counseling or related field

Job description

Zepf Center in Toledo, OH, is seeking a Benefits Navigator to provide focused case management to help clients stabilize and access essential public benefits, including Medicaid and SRS. The role collaborates with Job and Family Services and internal programs to streamline eligibility, enrollment, and documentation.

It carries a reduced productivity metric tied to successful client enrollment, with premium pay and production bonuses.