INFORMATION SPECIALIST I | Information Services Center

Commonwealth of Massachusetts; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

Commonwealth of Massachusetts is seeking an Information Specialist I for the Information Services Center. This fully remote, full-time position may require occasional travel to the Boston Office for trainings and meetings.

The application deadline is November 9, 2026 at 5:00 PM (ET). Qualified candidates will have call center or public-facing customer service experience and proficiency in Spanish, Haitian-Creole, or Portuguese.

Qualifications

• Professional experience in a call center or public-facing customer service role.
• Ability to communicate effectively with diverse communities and individuals.

Skills

Call center

Public service

Communication

Verbal/written

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - INFORMATION SPECIALIST I | Information Services Center (260007DS)

Job Description

INFORMATION SPECIALIST I | Information Services Center - ( 260007DS )

Position Type

Full-Time/Non-Exempt. This is a fully remote position. Occasional travel to the Boston Office of the AGO may be required for training and meetings. Ample advanced notice is provided in these circumstances.

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is November 9, 2026 at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at [phone].

The successful candidate will be able to demonstrate a connection to the people and communities we serve and an interest in supporting a respectful and inclusive work environment.

• Professional experience in a call center or public-facing customer service role.
• Proficiency in Spanish, Haitian-Creole, or Portuguese required.
• Commitment to public serve and significant experience working with people from different ethnic, cultural, and economic backgrounds.
• Exceptional customer service skills with the ability to communicate effectively with the public, including people who are under physical and/or emotional stress.
• Effective interpersonal, verbal, written, and reading comprehension skills.
• Familiarity with web-based applications is required.
• Ability to handle confidential information with discretion, exercise sound judgment, and follow written and oral instructions.
• Ability to adjust to changing situations and priorities and be comfortable spending a significant portion of each day on the telephone.
• Willingness to travel occasionally to the Boston Office for trainings and meetings, with notice.
• Must be comfortable working remotely and have reliable internet and cell phone service.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

If you have Diversity, Affirmaitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Non- Executive Branch Agency - 0000000000

Agency

Office of the Attorney General

Schedule

Full-time

Shift

Day

Job Posting

Oct 26, 2026, 6:20:01 PM

Number of Openings

1

Job

Unclassified