Media Services Technician

University of the Incarnate Word; San Antonio (TX); On-site; USD 38,250 - 51,750; Full time

Job summary

University of the Incarnate Word seeks a Media Services Technician to assist in installing classroom audiovisual and instructional technology equipment, coordinating services to UIW classrooms as requested by faculty or staff.

Responsibilities include maintaining customer service standards, troubleshooting AMX/Crestron/Extron systems, and supervising student workers as needed. Position reports to the Media Services Manager and is full-time.

Qualifications

• High School diploma or equivalent.
• One year of related professional experience with audiovisual technologies or relevant coursework considered.

Responsibilities

• Install classroom audiovisual and instructional tech equipment.
• Coordinate/deliver audiovisual services to UIW classrooms as requested by faculty or staff.
• Maintain customer service standards in all interactions.
• Troubleshoot and support AMX, Crestron, and Extron control systems.
• Supervise and train student workers when needed.

Skills

Customer service

Team leadership

Audiovisual setup

Documentation reading

Windows OS

Diagnostics

Education

High School diploma

Tools

AMX

Biamp

Crestron

Extron

Job description

The Media Services Technician is responsible for assisting the Media Services Manager and Lead Media Services Technician in the installation of classroom audiovisual and instructional technology equipment and coordination/delivery of audiovisual services to UIW classrooms as requested by faculty or other staff. Execution of duties requires strict adherence to customer service standards. The position reports to Media Services Manager.

UIW Mission

The Media Services Technician is responsible for assisting the Media Services Manager and Lead Media Services Technician in the installation of classroom audiovisual and instructional technology equipment and coordination/delivery of audiovisual services to UIW classrooms as requested by faculty or other staff. Execution of duties requires strict adherence to customer service standards. The position reports to Media Services Manager.

Essential Functions

Job Duties

Knowledge Skills And Abilities

• Excellent customer service skills;
• Strong general management skills to supervise and train student workers;
• Strong knowledge of audiovisual and instructional technology equipment installation, including digital matrix switchers, digital signal processors, and projectors;
• Ability to organize, prioritize, and coordinate a number of projects simultaneously;
• Effective written and oral communication skills;
• Versatility to work effectively as an individual, team leader, or team member;
• Ability to work with minimal supervision;
• Ability to pivot with minimal notice to meet customer needs and deadlines;
• Proficient in Windows OS;
• Able to successfully perform basic IT hardware and software diagnostics (laptops, desktops, mobile computing devices, audio video hardware, peripherals, etc.);
• Overall understanding of audio/visual infrastructure and voice/data applications; ability to troubleshoot installing, testing and supporting AMX, Crestron and/or Extron control systems;
• Strong technical skills on a variety of audio/visual systems equipment;
• Ability to read drawings and schematics;
• Ability to competently and safely use hand and power tools;
• Ability to work effectively with individuals from diverse communities and cultures;
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.

Required Education

High School diploma or equivalent.

Required Work Experience

One (1) year of related professional experience working with audiovisual technologies. Note that technical coursework in audiovisual technologies or related field will be considered in lieu of experience.

Preferred Qualifications

• Familiarity with AMX, Biamp, Crestron and Extron.
• Experience working with wired and wireless networks.
• Experience working in an academic institution.
• Some college with IT coursework.

Required Certifications, Licenses Or Registrations

Must have a valid driver's license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW.

Work Hours

Hours are semester based and subject to change:Fall /spring -9:30 am-6:30 pmSummer – 8am to 5pmAbility to work some weekends based on needs of the department.

Physical Demands

• Ability to lift up to 40 lbs of equipment and repair gear.
• Ability to reach, stoop, climb ladders, and crouch in small areas to access equipment and make basic repairs.
• Hand dexterity to use tools in the set-up and repair of equipment.
• Ability to move about campus from building to building to access event venues for setup and repair of systems as needed.

Posting Number

AS2297PO

Job Type

Full Time

Job Category

Staff (non-exempt)

Desired Start Date

08/16/2026

Reports To

Manager, Media Services

Salary

$45,000 Annualized

Open Date

07/30/2026

Open Until Filled

Yes

Equal Opportunity Statement

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).