Media Client Experience Manager – Healthcare & Pharma

OpenKrill; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Great Place to Work certified

Job summary

Real Chemistry is seeking a Manager, Client Experience (Media) to lead strategy, manage staff and workflows, and mentor junior team members. The role emphasizes strong client relationships and cross-team collaboration across media campaigns.

The position is hybrid or remote within the US, with potential office bases in several cities. You will influence monthly/quarterly reporting, vendor relations, and RFP processes while upholding pharma compliance and data-driven insights.

Qualifications

• A bachelor’s degree or equivalent work experience.
• 4+ years of experience in client-facing roles within media.
• Pharmaceutical industry experience strongly preferred.
• Experience with Mediaocean is a plus.
• Strong analytical and creative problem-solving skills.
• Strong attention to detail.
• Professional verbal and written communication skills.
• Positive attitude and team player.
• Desire to continually learn and improve.
• Ability to self-manage under deadlines.
• Advanced proficiency with Excel, PowerPoint, and Google Slides.
• Willingness to work traditional and non-traditional office hours as needed.

Responsibilities

• Manage Media Planner and Senior Media Planner workflow and deadlines to ensure seamless deliverables.
• Craft insights and recommendations for monthly and quarterly (QBR) reporting.
• Proactively identify opportunities to test partners and tactics and bring these ideas to the client.
• Own RFP process, rank proposals, and contribute to vendor negotiations.
• Manage the day-to-day implementation and optimization of campaign activities.
• Presents media tactical slides and reporting slides.
• Manage campaign authorizations, budgets, and vendor reconciliation process.
• Action website tagging/measurement tasks with technology/adops.

Skills

Data analysis

Pharma compliance

Presentation skills

Cross-channel media

Multi-project management

Mentoring

Initiative

Time management

Adaptability

Strategic thinking

Education

Bachelor’s degree or equivalent

Pharmaceutical industry experience

Tools

Mediaocean

Job description

Real Chemistry is seeking a Manager, Client Experience (Media) to lead strategy, manage staff and workflows, and mentor junior team members. The role emphasizes strong client relationships and cross-team collaboration across media campaigns.

The position is hybrid or remote within the US, with potential office bases in several cities. You will influence monthly/quarterly reporting, vendor relations, and RFP processes while upholding pharma compliance and data-driven insights.