Medi-Cal Member Support Specialist

Kelly; California (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

Kelly is seeking a Medi-Cal Member Agent-Customer Service Representative to handle inbound/outbound calls, troubleshoot inquiries, and document interactions in CRM. This role emphasizes privacy and accuracy while ensuring adherence to SLAs and program policies.

Qualifications include a high school diploma and at least 1 year of customer service experience, with familiarity in CRM and help desk tools. Training and scheduling requirements apply.

Qualifications

• High School diploma or equivalent is required.
• Minimum one year of customer service experience is required.
• Must submit speed test showing >=60 Mbps down and >=6 Mbps up.
• Experience with CRM and help desk software.

Responsibilities

• Respond to general and moderately complex telephone calls.
• Troubleshoot and resolve customer issues.
• Record calls in CRM and update history with results.
• Interface with team, management, and customers on service issues.
• Conduct outbound calls as needed.
• Assist callers in finishing online applications.
• Adhere to privacy rules for Medi-Cal programs.
• Maintain current knowledge of regulations and policies.
• Escalate issues to leadership when required.
• Adhere to attendance and schedule requirements.

Skills

Customer service

Communication skills

Problem-solving

Independent work

Teamwork

Education

High School diploma or equivalent

Tools

CRM software

Help desk software

Telephone technology

Job description

Kelly is seeking a Medi-Cal Member Agent-Customer Service Representative to handle inbound/outbound calls, troubleshoot inquiries, and document interactions in CRM. This role emphasizes privacy and accuracy while ensuring adherence to SLAs and program policies.

Qualifications include a high school diploma and at least 1 year of customer service experience, with familiarity in CRM and help desk tools. Training and scheduling requirements apply.