Call Center Agent

Kelly; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

80 hours PTO

9 paid holidays

Standard benefits package

Job summary

Kelly is hiring a Medi-Cal Member Agent to support members via inbound calls and occasionally outbound calls. You will be trained to handle provider inquiries and may be cross-trained to answer related questions, transferring calls when needed.

The role is fully remote with a Monday–Friday schedule between 8:00 AM and 5:00 PM Pacific, paid training (4 weeks online plus 1 nesting week) and a base pay of $18 per hour. Benefits include 80 PTO hours, 9 paid holidays, and standard company benefits.

Qualifications

• Minimum of one year of customer service experience.
• Excellent written and verbal communication skills.
• Proficient with computer software and CRM tools.
• Ability to learn new software quickly and adapt to changing processes.
• Strong problem-solving skills for complex situations.
• Ability to work independently and as part of a team.

Responsibilities

• Assist Medi-Cal members via inbound calls and occasional outbound calls.
• Cross-train to handle provider calls and transfer requests outside scope.
• Provide timely, accurate information and resolve member inquiries.
• Adhere to training and quality standards, track metrics.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Teamwork

Education

High school diploma

Tools

CRM software

Help desk software

Telephone technology

Job description

Medi-Cal Member Agent

Role Purpose & Context

As a Medi-Cal Member Agent, you will play a crucial role in assisting members with their Medi-Cal program inquiries. This position involves managing inbound calls and occasionally making outbound calls to ensure members receive the support they need. You will also have the opportunity to be cross-trained to handle provider calls. Transferring calls that fall outside of your scope is expected.

Pay: $18/hour

Schedule: Monday to Friday, with an 8-hour shift between 8 AM and 5 PM Pacific Time

Training: 4 weeks of online classroom training followed by one week of nesting before transitioning to production

Metrics: Attendance, adherence, accuracy, and quality

Benefits: 80 hours of PTO and 9 paid holidays annually, along with a standard benefits package

Equipment: Provided by the company

Must-Have Requirements

• High school diploma or equivalent
• Minimum of one year of customer service experience
• Must submit a speed test via speedtest.net, with a minimum download speed of 60 Mbps and upload speed of 6 Mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Proficient in help desk software usage or tech savvy and can quickly learn new software
• Strong problem-solving skills applicable to complex situations
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team

Nice-to-Have Qualifications

• Experience in a call center environment
• Familiarity with Medicare or Medi-Cal programs
• Previous insurance experience

Work Environment

• Fully remote position

Growth Opportunities

This role offers potential advancement to Team Lead and/or Supervisor positions. The role is long-term and open-ended.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.