CSR - Medical Documentation

J&B Medical; Wixom (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

J&B Medical in Wixom, MI seeks a Customer Service Representative for the Med Docs Team to ensure all documents required for payment of medical supplies orders are obtained and in order. You will coordinate with patients and physicians to collect prescriptions and supporting information, and intake data into our system.

This full-time role expects accuracy, the ability to handle multiple tasks, and occasional evenings or weekends.

Qualifications

• Minimum 2+ years in a fast-paced customer service role handling multiple tasks at once.
• Ability to follow multi-step procedures and maintain accurate records.
• Proficient with computer systems and data entry to maintain records.

Responsibilities

• Follow up with patients and physicians to obtain required documents for payment.
• Verify prescriptions and insurance requirements for billing and shipping.
• Enter notes and update records in the system as needed.
• Support management with training, reports, and project tasks.

Skills

2+ years experience

Multitasking

Attention to detail

Computer skills

Job description

Description

The Customer Service Representative - Med Docs Team is responsible for following up with patients and/or their physician to ensure that all documents required for payment for medical supplies orders have been obtained and are in order.

Essential Functions

• Once Assessment team has identified specific product needs (typically diabetic, incontinence or urological supplies), Med Docs team member creates the prescription and sends to client's doctor for approval.
• Performs follow up as needed to ensure prescription is received.
• If request is off contract, refers request to the Prior Authorization team.
• Once received, verifies that issued prescription comply with all requirements of insurance provider.
• If all is in order, set up product to ship.
• Notes, comments or other relevant information into system.
• Complete all training as required.
• Inform Team Support if there are unusual client issues or matters requiring her attention or intervention.
• Make suggestions and assists with projects as able.
• Submit reports to leaders as requested.

Position Type

This is a full-time position, with the expectation of maintaining a regular work schedule Monday - Friday. Occasional evening and weekend work may be required.

Requirements

Required Education and Experience

• 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.
• Previous experience demonstrated the ability to follow multi-step procedures and apply attention to detail.
• Previous experience requires the ability to effectively use computer system and maintain good records.

Other Duties

All other duties as assigned by management.