Mechanical Product Specialist

Safe Fleet; Nesconset (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Safe Fleet in Nesconset, NY is seeking a Product Specialist (Technical Support Representative) to provide product technical support and client service with in-depth product knowledge. You will collaborate with Product Manager, Engineering, Production, Sales and Marketing to support order entry, quotations and return materials.

This role serves as the main product support contact for internal and external customers, domestic and international, and works with engineering and the product manager as

Qualifications

• Detail oriented with strong written and verbal communication.
• Minimum High School Diploma; Associates degree or technical service experience preferred.
• Mechanical and electrical background is a plus but not required.
• Experience using Office programs (e.g., Email, Word, Spreadsheets).

Responsibilities

• Develop knowledge to select equipment for quotes and entering related orders with scheduling and lead-time.
• Main product support contact for internal and external customers; domestic and international; collaborate with engineering and product manager as needed.
• Familiarize with sales collateral and product features to better understand and serve customers; support product in-house via troubleshooting.
• Advocate for customers by communicating requirements and feedback to staff regarding needs and product improvements.

Skills

Detail oriented

Strong written and verbal comms

Mechanical background

Electrical background

Education

High School Diploma

Associates degree or technical service experience

Tools

Office software

Job description

About The Position

Product Specialist

Reports To: Inside Sales Manager

$25-28/hour

Location: FRC, Nesconset, NY

Job Overview:

Responsible for product technical support and client service through in-depth product knowledge. Collaborates with functional areas across the business including Product Manager, Engineering, Production, Sales and Marketing. Supports internal requirements including order entry, quotations and return materials.

About The Position

Product Specialist (Technical Support Representative)

Reports To: Inside Sales Manager

$25-28/hour

Location: FRC, Nesconset, NY

Job Overview:

Responsible for product technical support and client service through in-depth product knowledge. Collaborates with functional areas across the business including Product Manager, Engineering, Production, Sales and Marketing. Supports internal requirements including order entry, quotations and return materials.

Primary Duties and Responsibilities

• Develop knowledge required to select proper equipment for all systems and parts for quoting and entering related orders with scheduling and lead-time.
• Main point person for product support, to both internal and external customers; domestic and internationally. Collaborate with internal engineering and product manager as support resource when needed.
• Become familiar with sales-oriented collateral with product specific features and benefits in order to better understand and serve the customer base. Support product in-house through customer troubleshooting efforts.
• Become an advocate for our customers, communicating requirements to staff regarding needs, product improvements and other feedback.

Direction of others

This role has no direct reports

Travel

There is no travel requirement for this role.

Training

On the job training will be provided.

*We do not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.

Requirements

Qualifications

• Individual must be detailed oriented with strong written and verbal communication skills.
• Minimum High School Diploma. Associates’ Degree or previous Technical Service experience required.
• Mechanical and electrical background preferred, but not required.
• Experience using Office programs (e.g. Email, Word processing, Spreadsheets).