Application Engineer

Flow-Control-Group; Grand Prairie (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Flow-Control-Group is seeking a technically skilled professional to size and select products, prepare quotes, and coordinate cross-functional resources for customer projects. You will communicate engineering details, manage documentation, and drive orders from inquiry through delivery.

The ideal candidate has an engineering degree and hands-on experience. Strong CAD, spreadsheets, and database skills are required, along with problem-solving and excellent communication and organizational

Qualifications

• Minimum: Associates or Bachelor's degree in mechanical engineering; prior industry experience preferred.

Responsibilities

• Sizes & selects technical products & services, and provides engineering information to the client base.
• Prepare cost estimates and quotations by reviewing customer specifications and related documents.
• Prepare and submit required customer documentation and obtain documentation from suppliers.
• Respond to phone and email correspondence from customers, manufacturers, and the outside sales team.
• Gain customer acceptance by explaining product application, including product features & benefits, assisting with special orders & specialty applications.
• Identify current and future customer equipment requirements.
• Coordinate internal resources (purchasing, sales, shipping & receiving) as project manager.
• Establish personal rapport with customers, principals, and outside sales staff.
• Submit purchase orders with equipment manufacturers, including technical & commercial information.
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to assure critical deliveries.
• Resolve order problems related to delivery or paperwork with customers and suppliers.
• Complete a technical analysis of field failures and returns from customers.
• Handle inquiries/contacts professionally.
• Work with the outside sales team to funnel leads/opportunities to the sales team.
• Resolve product issues or determine product needs over the phone or via e-mail.

Skills

CAD

Detail-oriented

Project management

Communication skills

Problem solving

Organizational skills

Education

Associates or Bachelor’s in Mechanical Engineering

Tools

CAD software

Spreadsheet

Database applications

Job description

Responsibilities:

• Sizes & selects technical products & services, as well as provides engineering information to the client base.


• Prepare cost estimates and quotations by reviewing customer specifications and other related documents.


• Prepare and submit required customer documentation and obtain required documentation from suppliers.


• Respond to phone and email correspondence from customers, manufacturers, and the outside sales team.


• Gain customer acceptance by explaining product application, including product features & benefits, assisting with special orders and specialty applications.


• Identify current and future customer equipment requirements.


• Obtain Customer Portal(s) proficiency.


• Coordinate internal resources (purchasing, sales, shipping & receiving) as project manager.


• Establish personal rapport with customers, principals, and outside sales staff.


• Submit purchase orders with equipment manufacturers, which include providing technical & commercial information.


• Expedite orders and maintain contact with customers and suppliers.


• Follow up on orders to assure critical deliveries.


• Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers.


• Complete a technical analysis of field failures and returns from customers.


• Handle all inquiries/contacts in a professional manner.


• Work in concert with our outside sales team; funnel leads/opportunities to the sales team.


• Resolve product issues or determine product needs over the phone or via e-mail.

Desired Education and Experience:

• Minimum: Associates or Bachelor’s degree in mechanical engineering and or prior experience in the industry.

Knowledge, Skills and Abilities:

• Solid computer skills including proficiency with CAD, spreadsheet and database applications


• Must possess the ability to think and solve problems with creative understanding. Must have a good eye for detail and be able to suggest process/specification modifications as required


• Ability to organize and prioritize jobs


• Excellent written and oral communication skills


• Specification and mechanical drawing interpretation


• Strong organizational abilities and project management skills


• The ability to work cooperatively with peers to achieve organizational goals


• High degree of independence, self-motivation and self-direction, especially with regard to identifying and managing high priority projects, in a fast-paced environment