Mechanical Parts Specialist

Express Employment Professionals - Cincinnati East; Swedesboro (NJ); On-site; USD 47,000 - 50,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Spare Parts Customer Service Representative in New Jersey to handle spare parts inquiries, quotes, order processing, and aftermarket service needs. You will be a key contact for customers, ensuring timely communication on availability, pricing, and order status.

Responsibilities include processing orders, preparing quotes, coordinating with internal teams, and maintaining accurate records.

Qualifications

• Previous customer service, sales support, or parts administration experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.

Responsibilities

• Respond to customer inquiries regarding spare parts, pricing, availability, and lead times.
• Process customer orders accurately and efficiently.
• Prepare and provide quotes for replacement parts and related products.
• Coordinate with internal departments to ensure timely order fulfillment and shipment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer and order records within company systems.
• Assist customers with identifying correct replacement parts for their equipment.
• Resolve customer concerns and escalat[e] issues when necessary.
• Support inventory and parts administration activities as needed.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Detail orientation

Multitasking

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Spare Parts Customer Service Representative

Pay Rate: $23.00 per hour
Shift: 1st Shift

Position Summary

We are seeking a detail-oriented and customer-focused Spare Parts Customer Service Representative to support customers with parts inquiries, order processing, and aftermarket service needs. This role serves as a key point of contact for customers, ensuring timely and accurate communication regarding spare parts availability, pricing, and order status.

Essential Duties and Responsibilities

• Respond to customer inquiries regarding spare parts, pricing, availability, and lead times.
• Process customer orders accurately and efficiently.
• Prepare and provide quotes for replacement parts and related products.
• Coordinate with internal departments to ensure timely order fulfillment and shipment.
• Monitor order status and proactively communicate updates to customers.
• Maintain accurate customer and order records within company systems.
• Assist customers with identifying correct replacement parts for their equipment.
• Resolve customer concerns and escalat[e] issues when necessary.
• Support inventory and parts administration activities as needed.
• Maintain a high level of professionalism and customer satisfaction.

Qualifications

• Previous customer service, sales support, or parts administration experience preferred.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with ERP systems is a plus.
• Mechanical aptitude or manufacturing industry experience is beneficial but not required.