Replacement Parts Specialist

City of Lincoln; Alexandria (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

ESOP stock allocation

401(k) match

Company health clinic

Medical, dental, life and disability保险

Job summary

City of Lincoln seeks a Replacement Parts Specialist to prepare quotes and process customer orders for replacement parts. The role involves coordinating with Engineering, Purchasing, and Production to determine pricing, lead times, and suitable alternatives to obsolete parts.

The successful candidate will handle bill-to and ship-to validations, work with the accounting team for customer setup, and manage expedites for urgent orders while adhering to company policy and quality standards.

Qualifications

• High School diploma or GED required.
• Two years of related experience preferred.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to read and interpret blueprints and machine drawings.

Responsibilities

• Prepare and build pricing for replacement part inquiries and quotes.
• Receive, process, and follow up on replacement part orders from customers.
• Ensure correct bill-to and ship-to information matches purchase orders.
• Collaborate with Engineering and Purchasing to find alternatives for obsolete parts or long lead times.
• Coordinate with Production Control to determine setup/run times for pricing.
• Expedite emergency orders and determine expedited lead times for parts.
• Assist with creating COM orders to track part and labor costs.

Education

High School diploma or GED

Tools

CADRA

SolidWorks

Infor XA Power-Link

Job description

• Base Pay $20.00 - $23.00 / Hour
• Job Category Technical Services
• Employee Type Non-Exempt
• Manage Others No

Description

DESRIPTION

The Replacement Parts Specialist position is responsible for preparing and delivering replacement part quotes for customers. This individual also receives and processes replacement parts orders from customers.

ESSENTIAL DUTIES & RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Steward our mission (to enrich lives by providing differentiated packaging automation and services) and values (unwavering integrity, servant's heart, ownership spirit, and continuous innovation & improvement).
• Build up pricing for replacement part inquiries and prepare quotes for customers.
• Work with Production Control to determine setup and run times for fabricated parts to calculate fabricated part pricing.
• Work with Purchasing to determine current pricing and delivery on parts with no recent usage, as well as pricing and lead time for outsourced fabricated part operations.
• Receive, process, and follow through on replacement part orders from customers.
• Ensure bill-to and ship-to information match customer purchase orders.
• Work with Accounting to set up new customer accounts, add/change ship-to and bill-to information, move machine locations, and correct any discrepancies between COM orders, purchase orders, and invoices.
• Collaborate with Engineering and Purchasing to find suitable alternatives to parts that are obsolete or have undesirable lead times.
• Submit engineering change requests (ECRs) as needed.
• Handle and expedite emergency orders as required.
• Work with Production Control to determine expedited lead times for fabricated parts.
• Work with Purchasing to determine expedited lead times for purchased parts.
• Complete action items from Service Technical Advisors and follow up on those action items.
• Create COM orders to facilitate the resolution of those action items and allow tracking of part and labor costs.
• Collaborate with the Replacement Parts Specialist 2 to coordinate the return of parts using the RGA (Return Goods Authorization) system.
• Collaborate with the Replacement Parts Specialist 2 to coordinate the completion of customs compliance documents for international orders.
• Complete quotation follow-ups with customers for each unsold quote on a weekly basis and record follow-up responses in the appropriate database.
• Demonstrate a tenacious and disciplined customer satisfaction imperative using the "6+1 ways" model (quality, professional courtesy, can-do attitude, responsiveness, convenience, aggressive follow-up, plus something extra to exceed expectations).
• Follow department policies and procedures and proactively work on the continued improvement of department policies and procedures.
• Work and communicate professionally with other employees in a service environment.
• Comply with all safety policies and procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work well with both internal and external customers
• Good written and verbal communication skills
• Ability to learn, read, and interpret blueprints and machine drawings
• Ability to use a copy machine, fax machine, and computer
• Proficiency in the use of Microsoft Word, Excel, and Outlook
• Ability to learn and work with the following software programs: Windows operating system, CADRA, SolidWorks, Infor XA Power-Link

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED
• Two years of related experience

OTHER INFORMATION:

All full-time positions offer attractive compensation and benefits that include ESOP stock allocation, 401(k) match, a company health clinic, medical, dental, life and disability insurance, volunteer time off, along with holiday pay and paid time off.