Mechanical Field Service Specialist

SMS group USA; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

SMS group USA is hiring a Mechanical Field Service Specialist responsible for servicing and troubleshooting equipment. You will perform inspections, repairs, and provide installation support for machinery while ensuring compliance with quality procedures.

Ideal candidates are self-motivated with a background in mechanical systems and customer service. Extensive travel within the United States and Mexico is required. Join SMS group to advance your career in a supportive environment.

Qualifications

• Result focused, well-organized, self-motivated person.
• Several years of field service experience as a mechanical technician.
• Knowledge of machinery basics required.

Responsibilities

• Perform inspections and repairs of technical services equipment.
• Develop proposals for upgrades and repairs.
• Manage inventory required for equipment repair.
• Supervise the customer's employees during the service.

Skills

Investigative skills

Communication skills

Mechanical, hydraulic and pneumatic systems knowledge

Customer service focus

Education

Mechanical Engineering degree (preferred)

Tools

MS Office

Job description

Summary

The Mechanical Field Service Specialist is responsible for the service and troubleshooting of SMS Technical Services equipment.

What You'll Do

• Perform inspections and repairs as well as provide installation support of new or revamped equipment.
• Assist in developing proposals and offers for mechanical upgrades and repairs along with implementation of tailored predictive and preventive maintenance programs.
• Ensure pre-inspections of equipment to assess the potential scope of repair.
• Review detailed inspection records and data to define the precise scope of repair.
• Determine the order in which the equipment is to be repaired.
• Monitor, review and report on equipment performance and make recommendations for improvements.
• Manage all the inventory required for the repair of equipment.
• Review work practices and procedures to ensure quality and productivity.
• Review cost of repairs.
• Ensure all activities comply to the plant's quality procedures.
• Perform other duties as assigned or requested.
• Directly supervise the customer’s employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

What You'll Need

• Result focused, well organized, self-motivated person with excellent investigative skills.
• Strong commitment to providing superior customer service in conjunction with excellent communication skills on all levels.
• Advanced training as a mechanical technician with several years of field service experience; a Mechanical Engineering degree is a plus but not required.
• Sound knowledge and understanding of machinery basics, a high aptitude in mechanical, hydraulic and pneumatic systems.
• Knowledge of Standard MS Office application.
• A willingness to travel extensively to our customers in the United States and Mexico.

Equal Opportunity Employer

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.