Field Service Technician

Superior Industries Inc; Prescott Valley (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements up to $125

Medical insurance - Covers 75% of prem

Dental and vision insurance

Company paid life insurance

401K retirement account with 5% match

SkyMiles for travel

Job summary

Superior Industries Inc in Prescott Valley, AZ is seeking a Field Service Technician to troubleshoot mechanical issues and provide on-site support for customers. You will travel to customer sites, service, commission, and repair equipment, and work with a team to deliver reliable solutions.

The role emphasizes safety, accurate field reporting, and clear communication with engineering and sales. A valid driver's license and MSHA certifications are required or maintained.

Qualifications

• Hands-on mechanical troubleshooting and repair experience.
• Strong communication and field reporting skills.
• Technical aptitude with electronics and schematics.

Responsibilities

• Prepare for jobs by reviewing scopes, parts, and tools; service, commission, and repair equipment.
• Operate safely on-site; maintain MSHA certifications and stay compliant.
• Maintain field reports and CRM records; communicate root causes and corrective actions.
• Train dealers and clients on-site; deliver elite customer service.
• Travel up to 75% domestically, with potential international trips; coordinate travel with manager.

Skills

Mechanical repair

Troubleshooting

Electronics

IT / computer skills

Schematic reading

Heavy machinery

Teamwork

Customer service

Education

High school diploma

Tech/trade school training

Tools

CRM software

MS Office

Driver's license verification tools

Job description

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you’ll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment—all while collaborating with a dedicated team. If you’re passionate about providing outstanding service and thrive in a fast-paced environment, we invite you to apply today!

Responsibilities

• Hands-on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.
• On-Site Operations & Safety Compliance: Maintain safe work habits on-site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long-term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.
• Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on-site as needed.
• Travel, Logistics & Communication: Travel up to 75% domestically (with potential international travel). Clearly communicate your travel schedule with the Field Service Manager to balance your work‑to‑home life ratio, and report any tool repair or replacement needs.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Qualifications & Key Competencies

• Technical & Mechanical Expertise
  • Aptitude: Strong mechanical repair, troubleshooting, and analytical skills.
  • Electronics & IT: Solid background in electronics paired with robust computer knowledge.
  • Schematics: Ability to read and interpret complex electrical and mechanical schematics.
  • Heavy Machinery: Comfortable and confident working on and around large equipment.
• Industry Experience
  • Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).
• Professionalism & Communication
  • Mindset: Team-oriented professional with a strong work ethic and a customer-first dedication to delivering exceptional service.
  • Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients.
• Education & Credentials
  • Education: High school graduate or equivalent; tech/trade school training is highly preferred.
  • Licensing: Valid State Driver’s License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed