Field Service Technician

Superior Industries Inc; Loganville (GA); On-site; USD 56,000 - 94,000; Full time

Benefits offered by this job

Weekly paycheck

Boot reimbursements

Medical insurance

Dental and vision insurance

Company paid life insurance

401K retirement with 5% match

SkyMiles for travel

Job summary

Superior Industries Inc. is seeking a Field Service Technician to troubleshoot mechanical issues, perform on-site service, and support customers with equipment installation and maintenance.

The role requires extensive travel and collaboration with engineering, operations, and sales teams. You will review scopes of work, parts, and tools, perform warranty work, and ensure safety compliance while maintaining accurate field reports and CRM documentation.

Qualifications

• Education: High school diploma or equivalent; tech/trade school training is highly preferred.
• Licensing: Valid State Driver’s License required.
• Strong mechanical repair and troubleshooting skills.
• Experience with electronics and ability to read schematics.

Responsibilities

• Hands-on equipment lifecycle support: prepare for jobs by reviewing scopes of work, parts, and tools; service, commission, troubleshoot, and repair equipment; handle warranty work, annual inspections, and emergency calls.
• On-site operations & safety compliance: maintain safe on-site work habits, enforce safety rules, keep MSHA certifications up to date.
• Documentation & continuous quality improvement: maintain field reports and CRM docs; launch quality cases and report root causes and corrective actions to engineering and product management.
• Relationship building & technical training: foster internal relationships with engineering, operations, and sales; train dealers and clients on-site as needed.
• Travel, logistics & communication: about 50% domestic travel (occasional international); communicate with Field Service Manager about schedule; report maintenance needs.

Skills

Mechanical repair

Troubleshooting

Electronics & IT

Reading schematics

Heavy machinery

Education

High school diploma or equivalent

Tech/trade school training

Job description

Are you skilled in mechanical troubleshooting and ready to make a difference in customer service? Join us as a Field Service Technician and take on a crucial role in delivering exceptional support to our customers. In this position, you’ll leverage your technical expertise to troubleshoot mechanical issues, travel extensively, and work with advanced equipment—all while collaborating with a dedicated team. If you’re passionate about providing outstanding service and thrive in a fast-paced environment, we invite you to apply today!

Your primary responsibilities will include:

• Hands‑on Equipment Lifecycle Support: Properly prepare for jobs by reviewing scopes of work, parts, and tools. Service, commission, troubleshoot, and repair equipment, handling warranty work, annual inspections, and emergency calls.
• On‑Site Operations & Safety Compliance: Maintain safe work habits on‑site, strictly enforce safety rules, and keep all required MSHA certifications and training up to date.
• Documentation & Continuous Quality Improvement: Maintain accurate field reports and CRM documentation. Launch internal quality cases to find long‑term solutions, and communicate root causes, corrective actions, and product feedback directly to engineering and product management.
• Relationship Building & Technical Training: Foster strong internal relationships with engineering, operations, and sales. Deliver elite customer service by training dealers and clients on‑site as needed.
• Travel, Logistics & Communication: Approximately 50% domestic travel (with occasional international assignments) as business needs dictate. Maintain open communication with the Field Service Manager regarding your schedule to ensure a healthy work‑life balance, and promptly report any equipment or tool maintenance and replacement needs.

Employee Benefits

• Weekly paycheck
• Boot reimbursements up to $125
• Medical insurance – Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance
• 401K retirement account with 5% company match
• Employees can retain their own SkyMiles for travel

Qualifications & Key Competencies

• Technical & Mechanical Expertise
  • Aptitude: Strong mechanical repair, troubleshooting, and analytical skills.
  • Electronics & IT: Solid background in electronics paired with robust computer knowledge.
  • Schematics: Ability to read and interpret complex electrical and mechanical schematics.
  • Heavy Machinery: Comfortable and confident working on and around large equipment.
• Industry Experience
  • Sector Knowledge: Essential industry experience; direct familiarity with crushing, screening, conveying, and washing equipment is a major plus (but not required).
• Professionalism & Communication
  • Mindset: Team‑oriented professional with a strong work ethic and a customer‑first dedication to delivering exceptional service.
  • Communication: Clear, professional verbal and written communication skills tailored for both internal teams and external clients.
• Education & Credentials
  • Education: High school graduate or equivalent; tech/trade school training is highly preferred.
  • Licensing: Valid State Driver’s License required.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long‑Term Relationships
• Attention to detail
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed

Location: Candidates must be based in the United States. This position is not eligible for visa sponsorship.