Mechanical Claims Adjuster

Remote; San Francisco (CA); Presencial; USD 34.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Paid time off

Career progression

Collaborative team

Descripción de la vacante

APCO Holdings is seeking a Mechanical Claims Adjuster to join our Claims team. You will use automotive knowledge to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly.

Your decisions ensure fair, accurate and timely resolutions for customers and dealer partners. You will review service contracts, verify details, collaborate with repair facilities, apply terms, negotiate costs, and document decisions in our systems.

Formación

• High school diploma or equivalent required.
• 1-2 years in automotive repair, service advising, claims, or related field.
• Strong understanding of vehicle mechanical systems and repair processes.
• Ability to analyze information and make informed decisions.
• Basic computer proficiency and ability to navigate multiple systems.

Responsabilidades

• Review and investigate vehicle service contract claims to determine coverage eligibility.
• Verify contract information, service history, and failure details to assess each claim.
• Collaborate with repair facilities to evaluate repair needs and authorize covered work.
• Apply contract terms and conditions when approving or declining repairs.
• Calculate repair costs and negotiate fair pricing for parts and labor when appropriate.
• Maintain clear and accurate documentation of claim decisions in company systems.
• Manage claim queues and ensure timely claim handling and communication.

Conocimientos

Automotive repair knowledge

Decision making

Communication

Documentation

Educación

High school diploma or equivalent

ASE certification

Manufacturer certification

Herramientas

Multiple systems navigation

Descripción del empleo

Defining the future of work & living globally

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Mechanical Claims Adjuster to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.

What You'll Do

Review and investigate vehicle service contract claims to determine coverage eligibility

Verify contract information, service history, and failure details to assess each claim accurately

Collaborate with repair facilities to evaluate repair needs and authorize covered work

Apply contract terms and conditions when approving or declining repairs

Calculate repair costs and negotiate fair pricing for parts and labor when appropriate

Maintain clear and accurate documentation of claim decisions in company systems

Manage claim queues and ensure timely claim handling and communication

What Makes You Successful

You’ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You’re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.

You’re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.

Basic Qualifications

High school diploma or equivalent

1-2 years of experience in automotive repair, service advising, claims, or a related field

Strong understanding of vehicle mechanical systems and repair processes

Ability to analyze information and make informed decisions

Basic computer proficiency and ability to navigate multiple systems

Preferred Qualifications

ASE certification or manufacturer certification

Experience in automotive claims or warranty processing

Experience negotiating repair costs or working with repair facilities

This Role Might Be a Great Fit If You…

Enjoy diagnosing vehicle issues and understanding how mechanical systems work

Like solving problems and making decisions based on technical information

Take pride in balancing customer service with fair and accurate claim decisions

Want to apply your automotive expertise in a role with long-term career growth

What We Offer

Competitive hourly compensation

401(k) with company match

Paid time off and company holidays

Career progression opportunities within the claims organization

A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results. We C.A.R.E.Committed – We build strong, high-trust relationships with our partners and each other.Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success. If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.