Manager - Claims Operations

APCO Holdings, LLC; Indiana; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision benefits

401(k) with company match

Paid time off and holidays

Leadership growth opportunities

Collaborative work environment

Job summary

APCO Holdings, LLC is seeking a Claims Manager to lead our mechanical and technical claim adjustments, overseeing specialty claims groups within the Claims Department. The role emphasizes process execution, staff supervision, and providing expert guidance to claims teams.

Strong communication, computer literacy, and a deep understanding of automotive systems are essential. Requirements include a High School Diploma or GED, a Bachelor's degree and ASE or manufacturer certifications preferred, and

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree and/or ASE or manufacturer certifications preferred but not required.
• 5+ years in a mechanical claims call center position.

Responsibilities

• Manage and direct the Claims Group and Inspections Group in concert with Claims Operations Director.
• Oversee the Appearance Group and Maintenance Group.
• Provide technical expertise and consultation to the Claims Group.
• Review claims exceeding current authority.
• Review denials exceeding $5000.
• Handle escalated claims calls from customers, dealers, agents.

Skills

Excel

Word

PCRS

Writing

Verbal communication

Negotiation

Customer service

Automotive systems

Education

High School Diploma or GED

Bachelor’s degree; ASE or manufacturer certifications preferred

Tools

None

Job description

The Claims Manager’s primary focus will be on any and all mechanical, technical, and procedural aspects of the claim adjustment processes, along with the management of any specialty claims adjustment groups contained within the Claims Department.

Essential Duties And Responsibilities

• Manage and direct the Claims Group and Inspections Group in concert with Claims Operations Director
• Manage the Appearance Group and Maintenance Group
• Provide technical expertise and consultation to the Claims Group, including Supervisor’s, as necessary
• Review Claims exceeding our then current level of authority
• Review denials exceeding $5000
• Handle escalated, disputed claims calls from customers, dealers, agents
• Travel as necessary
• As otherwise directed by senior management

Education and Experience

• High School Diploma or GED
• Bachelor’s degree and or, ASE or manufacturer certifications preferred, but not required
• 5 years or greater experience in a mechanical claims call center position
• Previous supervision or Management of a mechanical claims call center group

Skills

• Must be computer literate and proficient with Excel, Word & PCRS
• Excellent writing and verbal communication and negotiation skills
• Excellent customer service skills to both internal and external customers
• Complete understanding of modern automotive systems

What We Offer

• Competitive salary
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for leadership growth and development
• A collaborative and performance-driven work environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

• Committed - We build strong, high-trust relationships with our partners and each other.
• Accountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
• Results-Driven - We focus on delivering measurable outcomes that create value for our partners and our business.
• Excellent - We strive for excellence in everything we do while balancing short-term performance with long-term success.

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