Meat & Seafood Lead: Elevate Customer Experience

Kroger; Wilsonville (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling & financial tools

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Portland, Oregon is seeking a Meat/Seafood Department Manager to lead daily operations and ensure exceptional customer service. You will supervise staff, manage scheduling, and drive department sales with promotional plans.

The role requires experience in seafood, retail, and strong leadership. A food handlers permit is expected; the position is on-site with full-time hours and benefits.

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.
• Possess adequate knife handling skills and knife speed.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote team work to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Cut seafood to customers’ requests using proper cutting equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of meat/seafood specials.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Understand the store’s layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Familiarity and compliance with all country of origin labeling and regulations.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication

Math basics

Stress management

Food handlers permit

Knife handling

Education

High school diploma or equivalent

Management experience

Seafood experience

Retail experience

Second language

Job description

Kroger in Portland, Oregon is seeking a Meat/Seafood Department Manager to lead daily operations and ensure exceptional customer service. You will supervise staff, manage scheduling, and drive department sales with promotional plans.

The role requires experience in seafood, retail, and strong leadership. A food handlers permit is expected; the position is on-site with full-time hours and benefits.