MCI Counselor

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 30,000 - 33,000; Part time

Job summary

Behavioral Health Network, Inc. seeks an Outpatient Mobile Crisis Intervention Counselor to deliver community-based and mobile crisis care, with follow-up case management and connections to BHN and external resources.

The role requires a BA in psychology or related field, at least 1 year in mental health, a valid driver's license, and strong clinical, communication, and documentation skills; emphasis on culturally responsive care in a fast-paced team.

Qualifications

• BA degree in psychology, counseling or related field.
• Minimum of 1 year of experience in the mental health field (preferred).
• Valid driver's license and reliable transportation for community-based service delivery.
• Strong clinical, communication, and documentation skills.

Responsibilities

• De‑escalate and support callers to determine current needs.
• Manage incoming crisis calls and documentation.
• Collaborate and facilitate consultation with internal and external service providers and other team members.
• Assist in training of new staff and interns.
• Navigate individuals through the process of connecting to services identified by the MCI clinician.
• Act as the primary contact for individuals served accessing crisis services and ensure follow‑up.

Skills

Clinical skills

Communication skills

Documentation skills

Driver's license

Education

BA Degree in Psychology, Counseling or related field

Job description

• Pay or shift range: $22 USD to $23.44 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Outpatient Clinician to join our VHS team in the school system and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Do:

As a Mobile Crisis Intervention (MCI) Counselor, you will provide high-quality community-based and mobile care to all individuals by providing resources and connections to better meet their needs along with follow‑up case management.

• De‑escalate and support callers to determine current needs.
• Manage incoming crisis calls and documentation.
• Collaborate and facilitate consultation with internal and external service providers and other team members to determine individual's need.
• Assist in training of new staff and interns.
• Navigates individuals through the process of getting connected to the services identified by the MCI crisis clinician and making the appropriate referral.
• Act as the primary point of contact for all individuals served who have accessed crisis services, ensuring individuals are being followed throughout the process to resources and services within BHN and the community.

Who You Are:

• BA Degree in Psychology, Counseling or related field (required)
• Minimum of 1 year of experience in the mental health field (preferred)
• Valid driver's license and reliable transportation for community‑based service delivery (required)
• Strong clinical, communication, and documentation skills
• Ability to work with diverse populations in a culturally responsive and empathetic manner
• Ability to work in a fast‑paced, collaborative setting
• Committed to ongoing learning, professional growth, and high-quality care

We Hire for HEART!

Since 1938, BHN has delivered high‑quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission‑driven organization where your work can make a meaningful difference, we’d love to hear from you.

Pay: $22.00-24.00 per hour (based on experience)

Shift: 20 Hours - Friday and Saturday 10:00pm-8:00am

Qualifications

Education

Required

Bachelors or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.