McArthur's Food & Beverage Supervisor - Arizona Biltmore

BENCHMARK; United States; On-site; USD 50,000 - 65,000; Full time

Job summary

Pyramid Global Hospitality is seeking a restaurant supervisor to lead McArthur’s Restaurant operations within our Arizona Biltmore property. You will oversee service quality, staff performance, and daily schedules to deliver exceptional guest experiences.

The role requires at least two years of server experience with leadership duties, a High School Diploma, and food safety certifications. Bachelor's in Hospitality preferred. Competitive compensation and travel benefits are offered.

Qualifications

• High School Diploma or equivalent required; Bachelor's in Hospitality preferred.
• Previous server experience with leadership responsibilities is desirable.
• Experience in staff training and supervision is a plus.

Responsibilities

• Plan, supervise, and participate in performance evaluations for subordinates.
• Ensure service quality, expense control, and revenue targets are met.
• Oversee McArthur’s Restaurant operations including cleanliness and setup.
• Monitor food quality and presentation, and supervise service standards.
• Develop and facilitate training programs for restaurant staff.
• Assist in hiring, scheduling, and health & safety procedures.

Skills

Server supervision

Leadership

Staff training

Education

High School Diploma

Bachelor’s degree in Hospitality

Tools

POS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

• Plans, supervises, and participates in the performance evaluation process for subordinate staff.
• Ensures that service quality, expense control, and revenue generation are maintained at targeted levels.
• Supervises McArthur’s Restaurant for cleanliness, proper set‑up, opening and closing procedures, and to ensure that an appropriate level of supplies and materials is maintained.
• Monitors food quality and presentation.
• Participates in the updating, and facilitating of training programs for associates in McArthur’s Restaurant.
• Participates in the hiring process for McArthur’s Restaurant associates.
• Participates in the development of weekly work schedules for the department.
• Responsible for proper health & safety procedures within the outlet.
• Ensure that department has adequate supplies based on current business level forecast.
• Produces maintenance work orders and purchase orders or requisitions as necessary.
• Performs related duties as required to manage McArthur’s Restaurant operations in a proactive manner.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
• Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.

What are we looking for?

EDUCATION

• High School Diploma or equivalent
• Bachelor’s degree in Hospitality, preferred

EXPERIENCE

• At least two (2) years previous experience as a server
• Prior leadership experience, preferred

LICENSES OR CERTIFICATES

• Food Handler Certification
• TIPS Certification
• ServSafe, preferred

Compensation:

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.