Renata's Server Assistant (Full-Time) - Arizona Biltmore

BENCHMARK; United States; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Go Hilton travel benefits

Job summary

Pyramid Global Hospitality is seeking a Server Assistant to support the service team at the Arizona Biltmore in Phoenix. You will help servers, bus and reset tables, greet guests with water service, and ensure the dining room and patio are clean and ready for service.

The role emphasizes delivering a warm, attentive guest experience, maintaining smooth service flow, and adhering to hotel policies while supporting a luxury dining environment.

Qualifications

• Prior food and beverage experience, preferred.
• Prior customer service experience, preferred.
• Prior luxury / upscale dining experience, preferred.

Responsibilities

• Set and prepare tables for dining, including folding napkins, cleaning and placing tableware, serving water.
• Ensure tableware is in good and working condition and report any defects for repair.
• Stock, maintain and clean designated food stations.
• Assist Server with table service, including serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Follow all policies and procedures of the hotel and department.
• Complete all sidework and assist with other duties as assigned by management.

Skills

F&B experience

Customer service

Luxury dining

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39‑acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do:

The Server Assistant supports the service team by assisting servers, bussing and resetting tables, greeting guests with water service, and ensuring the dining room and patio are clean, organized, and set for service. This role helps maintain a smooth flow of service while delivering a warm and attentive guest experience.

ESSENTIAL FUNCTIONS

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food stations.
• Assist Server with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Follow all policies and procedures of the hotel and department.
• Complete all sidework and assist with other duties as assigned by management.

What are we looking for?

EXPERIENCE

• Prior food and beverage experience, preferred
• Prior customer service experience, preferred
• Prior luxury / upscale dining experience, preferred

LICENSES OR CERTIFICATES

• Maricopa Food Handlers Card

Compensation:

Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.