AM In-Room Dining Server (Full-Time) - Arizona Biltmore

Pyramid AZB Management LLC; United States; Presencial; USD 17 000 - 25 000; Tempo integral

Resumo da oferta

Pyramid Global Hospitality seeks an In-Room Dining Server for the Arizona Biltmore property in Phoenix. Deliver, present, and serve room service orders with hospitality and accuracy.

You will work with the room service team to ensure timely, courteous service to guests and maintain high standards across the operation. Candidates with prior server experience and hotel/resort familiarity are preferred, along with a Maricopa County Food Handlers Card.

Qualificações

• Prior server experience in hospitality settings.
• Minimum 1 year of hotel/resort experience; POS experience preferred.
• Experience with Agilysys (POS System), preferred.

Responsabilidades

• Deliver all orders to guest rooms within the prescribed time frame.
• Complete side work during shift as designated by supervisors.
• Ensure orders have correct items before delivery.
• Assist captain and room service staff as needed.
• Maintain cleanliness and proper care of supplies.
• Know the menu items available through room service.

Conhecimentos

Customer service

Hospitality

Food service

Formação académica

High school diploma or equivalent

Ferramentas

Agilysys POS System

Descrição da oferta de emprego

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39‑acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What you will have an opportunity to do

• The In‑Room Dining Server is responsible for the preparation, transportation via a bicycle, presentation, and service of room service orders ensuring the highest service standards.

ESSENTIAL FUNCTIONS

• Professionally and with good and friendly service deliver all orders to the correct guest room within the prescribed time period following the guest’s order placement.
• Complete all side work during shift that is designated either by captains, supervisor or manager.
• Ensure that all orders have correct and proper items before delivery.
• Assist captain and room service staff when needed.
• Ensure standards of cleanliness and proper care of all supplies.
• Have a complete understanding of menu items available through room service.
• Maintain an atmosphere of pleasant hospitality with guest and in room service area, including clear, concise and courteous communication.
• Assist Buspersons pick up dirty trays on property.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
• Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

What are we looking for?

• EDUCATION High school diploma or equivalent, preferred
• EXPERIENCE Prior Server experience.
• At least one (1) year of hotel / resort experience, preferred POS system experience.
• Experience with Agilysys (POS System), preferred.
• LICENSES OR CERTIFICATES Maricopa County Food Handlers Card Title IV Certification, preferred.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.