Warranty Administrator – Compliance & Claims

ZT Automotive Group; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

ZT Automotive Group in Houston, TX seeks a Mazda Warranty Administrator to manage the warranty lifecycle from repair order booking to claim submission and reconciliation, ensuring Mazda policy compliance.

The ideal candidate is detail‑oriented, organized, and capable of handling multiple priorities in a fast-paced dealership environment, with strong communication and documentation skills and proficiency in CDK and MS Office.

Qualifications

• Minimum 2 years of warranty administration experience in a dealership environment.
• Strong knowledge of Mazda warranty policies, procedures, and audit requirements.
• Proficiency in Microsoft Word, Excel, Outlook, and Teams.
• Detail-oriented with the ability to manage multiple priorities and deadlines.
• Excellent communication and documentation skills.

Responsibilities

• Review and book repair orders in compliance with Mazda Policy and Procedure.
• Process all warranty claims promptly and with accuracy.
• Process all warranty paperwork to ensure proper documentation.
• Verify criteria required by manufacturer.
• Reconcile all warranty receivables through the appropriate accounting schedule.
• Post credits and resubscribe rejected claims promptly.
• Review warranty receivable schedules to ensure timely payment.
• Follow up on payment of outstanding claims.
• Keep informed of all factory recalls and bulletins.
• Assist with clerical needs as directed by management.

Skills

Warranty policy knowledge

CDK database systems

Microsoft Office

Attention to detail

Communication skills

Tools

CDK

Excel

Outlook

Teams

Job description

ZT Automotive Group in Houston, TX seeks a Mazda Warranty Administrator to manage the warranty lifecycle from repair order booking to claim submission and reconciliation, ensuring Mazda policy compliance.

The ideal candidate is detail‑oriented, organized, and capable of handling multiple priorities in a fast-paced dealership environment, with strong communication and documentation skills and proficiency in CDK and MS Office.