Max Training Specialist

QubicaAMF; Mechanicsville (VA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer contribution

Paid time off

Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide, LLC is seeking a Max Training Specialist to deliver product and technical training for STS-related products and other scoring solutions. The role involves traveling to customer sites, designing tailored training agendas, and delivering consultative instruction to maximize product adoption.

Responsibilities include post-training support, coordinating with technical teams, and utilizing Microsoft CRM for data and reporting.

Qualifications

• Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with Qubica AMF automatic scoring and management systems, plus

Responsibilities

• Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
• Travels to the jobsite and conducts on-site product training for customers.
• Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
• Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
• Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
• Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
• Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
• May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
• Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
• Identifies and tracks problems and customer-related issues with the manager when needed or required.
• Assists in the development of training tools for new products and services.
• Participates in training sessions.
• Relies on instructions and pre-established guidelines to perform the job functions.
• Other duties may be assigned.

Skills

Training concepts

Customer service

Problem solving

Explain complex tech clearly

Willingness to tackle challenges

Education

Associate’s degree or equivalent

Tools

Microsoft CRM

Windows

MS Office

Basic networking

Job description

QubicaAMF has an exciting opportunity as a Max Training Specialist in the training department. This position ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products, primarily focusing on STS (Scoring and Technology Solutions) related products.

Essential Functions/Compentencies

• Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
• Travels to the jobsite and conducts on-site product training for customers.
• Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
• Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
• Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
• Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
• Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
• May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
• Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
• Identifies and tracks problems and customer-related issues with the manager when needed or required.
• Assists in the development of training tools for new products and services.
• Participates in training sessions.
• Relies on instructions and pre-established guidelines to perform the job functions.
• Other duties may be assigned.

Supervisory Responsibilities

• The position will not have direct reports.

Competencies/Qualifications

• Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products. Good working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with Qubica AMF automatic scoring and management systems, plus

Work Environment

• Varies due to the location of the job assignment.

Physical Demands

• The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and
• reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

• Travel will be up to 80% of the job requirements.
• Available to work after hours, weekends, on-call, and odd shifts as required.

Required Education and Experience

• Associate’s degree, or equivalent combination of education and experience.
• Experience in bowling center operations or bowling equipment preferred.

$42,000 - $49,500 a year

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.