Max Training Specialist

QubicaAMF Worldwide - Bowling Products; Mechanicsville (VA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401k with employer contribution

PTO

Paid Holidays

On-site fitness center

Job summary

QubicaAMF Worldwide - Bowling Products seeks a Max Training Specialist to ensure maximum product effectiveness through comprehensive training. You will deliver on-site and virtual sessions, tailor training agendas for each customer, and support after training to maximize learning outcomes.

Travel to customer sites is up to 80% as part of the role, with a focus on STS products and related software. A background in bowling operations and CRM proficiency is preferred.

Qualifications

• Knowledge of training concepts and procedures.
• Experience with CRM systems and customer training.
• Associate degree or equivalent with bowling operations exposure.

Responsibilities

• Provide product and technical training for scoring software to customers.
• Travel to job sites and conduct on-site training sessions.
• Design training agendas and deliver consultative sessions.
• Support customers post-training and respond to product inquiries.
• Coordinate with support, PM, and installation teams for issue resolution.
• Maintain training records using Microsoft CRM and report results.

Skills

Training delivery

Microsoft CRM

Windows / Office

Networking basics

On-site training

Customer training

Education

Associate Degree

Bowling operations experience

Tools

Bowling scoring systems

Job description

QubicaAMF has an exciting opportunity as a Max Training Specialist in the training department. This position ensures the maximum effectiveness of company products, business practices, and other related topics and services by implementing product training for customers and end-users of QubicaAMF products, primarily focusing on STS (Scoring and Technology Solutions) related products.

Essential Functions/Compentencies

• Provides product and technical training for different scoring software and related products offered by QubicaAMF to customers and other end-users in a one-to-one or small group setting.
• Travels to the jobsite and conducts on-site product training for customers.
• Conducts customer interviews and utilizes experience and judgment to design appropriate training agendas for each customer.
• Delivers consultative style training designed to help customers retain more learning and utilize products to their fullest potential.
• Provides training support for customers after the initial training has been completed. Responds to inquiries concerning product operations and execution.
• Interfaces between customers and technical support, Project Management, Installation Teams, and other related departments to assist in identifying issues and implementing corrective actions to help find resolutions for the customer.
• Utilizes Microsoft CRM to upload customer data and reports, training summaries, and research customer technical issues.
• May install or assist service personnel with the installation, service, or support of different products offered by QubicaAMF.
• Provides updates, status reports, and completion information to the manager, Technical Support Team, and Project Management team via voicemail, email, or in-person communication.
• Identifies and tracks problems and customer-related issues with the manager when needed or required.
• Assists in the development of training tools for new products and services.
• Participates in training sessions.
• Relies on instructions and pre-established guidelines to perform the job functions.
• Other duties may be assigned.

Supervisory Responsibilities

• The position will not have direct reports.

Competencies/Qualifications

• Knowledge of commonly used training concepts, practices, and procedures. Software Field Training experience preferred.
• Total commitment to customer satisfaction and service.
• Expert problem solver and solution finder.
• Ability to translate technical knowledge into plain, easy-to-understand language for the end user.
• Willingness to take on any challenge, big or small.
• Proficient in Microsoft Windows and Office products . G ood working knowledge of Microsoft CRM.
• Knowledge of basic computer networking configuration and troubleshooting.
• Familiarity with Qubica AMF automatic scoring and management systems, plus

Work Environment

• Varies due to the location of the job assignment.

Physical Demands

• The employee is frequently required to stand, walk, use hands, fingers, handle, or feel, and
• reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Travel Required

• Travel will be up to 80% of the job requirements.
• Available to work after hours, weekends, on-call, and odd shifts as required.

Required Education And Experience

• Associate’s degree, or equivalent combination of education and experience.
• Experience in bowling center operations or bowling equipment preferred.

$42,000 - $49,500 a year

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.

Benefits

• medical/dental/vision insurance
• 401k with employer contribution
• PTO
• paid Holidays
• an on-site fitness center

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.