Field Trainer - Hourly

Brunswick Bowling Products; Muskegon (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Brunswick Bowling Products in Muskegon, MI is seeking a Training Specialist to provide instruction to management and staff on Brunswick Center Network Systems, electronic scoring, POS, and related business software used in retail settings. You will perform system upgrades and conversions and contribute to various product development and support projects.

The role emphasizes training delivery, documentation, and collaboration with internal teams, with 90% potential for internet-based training

Qualifications

• The ability to train on installation, operation and service of CNS systems and related products.
• Strong technical writing skills for internal docs and end-user training.
• Excellent interpersonal, communication and customer service skills.

Responsibilities

• Deliver standardized and customized instruction to management and staff within time and cost constraints.
• Support R&D and internal groups through product testing, documentation and training projects.
• Troubleshoot and upgrade CNS hardware/software during migrations to new systems.
• Assist product development and R&D in identifying software enhancements and bugs.

Skills

Interpersonal skills

Communication skills

Customer service skills

Training delivery

Problem solving

Education

Associates degree or related field

Tools

Windows OS

Office suite (Word, Excel, PowerPoint, Outlook)

Lotus Notes

Microsoft Teams

Server administration

Job description

Job Details

Job Location: Muskegon, MI 49441, Position Type: Full-Time/Part-Time, Education Level: 2 Year Degree, Job Summary:Provide training to management and staff on Brunswick Systems. Trains and delivers management, financial, and operational instruction for electronic scoring, league/tournament record keeping systems, point of sale, and business systems used in retail establishments. Perform system upgrades and conversions of current and past Brunswick Center Network Systems. Assists the larger organization on a variety of projects relating to product development, testing, support, documentation, employee development, and customer resolution.

Duties and Responsibilities

• 85% Deliver standardized and customized instruction to the management and staff within prescribed amount of time and cost.
• 5% Support R&D and other internal groups through product testing activities, customer support, internal employee training, product documentation, and other projects as directed by Training Supervisor.
• 5% Perform Center Network System hardware and software troubleshooting and upgrades when migrating customers to new or improved systems.
• 5% Assist Product Development and R&D in identifying and resolving software enhancement and bugs that affect proper operations of Brunswick Center Network Systems and interface of third-party software.

Qualifications: Minimum Position Qualifications:

• Experience
• Technical Training: The ability to train on the installation, operation, and service of the Capital Equipment Center Network Systems and related products. This includes outstanding interpersonal skills, communication skills, and customer service skills.
• Technical Writing: The ability to organize and create technical documents for internal documentation and the training of end users and fellow employees.
• Computer Skills: Comprehensive knowledge of software programs: Windows 7, Windows 10, Windows 11, 2008/2012/2016/2022 Server, Lotus Notes, Word, Excel, Power Point, Outlook, and Teams. Comprehensive knowledge of computer hardware, equipment and installation, including: CNS system upgrades; component upgrades to PCs, network setup and troubleshooting, installation of computer peripheral devices, and troubleshooting computer hardware/software.
• General Knowledge: Extensive skills and knowledge of: Bowling formats, bowling center operation and management, Food & Beverage operations, customer relations, Time/expense management, telephone skills, effective problem solving.
• Travel Requirements
• 90% of the time – Internet training can be provided from home location.
• Education Level
• Associates Degree in Education, Computer Science or related field or equivalent experience in training and bowling center operation & management.