Maui HVAC Customer Support & Scheduling Specialist

Synairgy Mechanical; Wailuku (HI); On-site; USD 41,600 - 49,920; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Holidays

Bonus opportunities

Training and development

Advancement opportunities

Employee discounts

Job summary

Synairgy Mechanical in Wailuku, HI is hiring a Customer Service Representative for a full-time, W-2 role. The position will be the first point of contact, handling calls, scheduling, and coordination with technicians while maintaining organized records.

Competitive pay and comprehensive benefits are highlighted in the listing. Ideal candidates have strong communication and organizational skills, with a customer-focused mindset and proficiency in MS Office.

Qualifications

• Customer service, receptionist, or administrative office experience.
• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and general office software.
• Professional communication with customers, vendors, and team members.
• Reliable, dependable, and customer-focused.

Responsibilities

• Answer and direct incoming phone calls professionally.
• Schedule service and maintenance appointments.
• Communicate with customers regarding appointments and schedule updates.
• Assist with coordinating technician schedules and daily office operations.
• Monitor administrative email and respond or route messages as needed.
• Prepare documents, enter data, and maintain organized customer records.
• Follow up with customers regarding service, maintenance, and scheduling needs.
• Assist customers with past due balances and collect payments when appropriate.
• Support the office team with daily administrative tasks.
• Handle confidential information with professionalism.

Skills

Customer service

Communication

Organization

Multitasking

MS Office

Professional communication

Reliability

Job description

Synairgy Mechanical in Wailuku, HI is hiring a Customer Service Representative for a full-time, W-2 role. The position will be the first point of contact, handling calls, scheduling, and coordination with technicians while maintaining organized records.

Competitive pay and comprehensive benefits are highlighted in the listing. Ideal candidates have strong communication and organizational skills, with a customer-focused mindset and proficiency in MS Office.