Maui Guest Relations Lead – Luxury Resort Front Office

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 76,000 - 84,000; Full time

Benefits offered by this job

Medical, Vision & Dental

FSA

401(k) matching

Paid vacation & holidays

Property discounts

Wellness offerings

Academies learning programs

Accor employee rates

Job summary

Fairmont Kea Lani in Maui is seeking a Guest Relations Manager to uphold the highest level of guest service, oversee Front Office standards, and act as a resource to hotel operations. Salary range listed is $76,000 - $84,000.

The role requires supervisory Front Office experience, Opera system familiarity, strong leadership, and a commitment to a premium guest experience. On-site work with comprehensive benefits and growth opportunities across the property.

Qualifications

• Two years supervisory/management experience in Front Office operations.
• Cash/float handling experience.
• Service focused personality and leadership experience.
• Prior experience with Opera or a related system.
• Ability to build and maintain relationships with stakeholders.
• Strong networking skills.
• Lead by example and promote high performance.
• Valid Driver's License required*.
• Clean Driver's Abstract required*.
• Maui County Liquor Card required*.

Responsibilities

• Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction.
• Coverage of overnight shifts and duties as assigned.
• Review arrival and VIPs to ensure all special requirements are met or exceeded.
• Proactively seek feedback on guest satisfaction and resolve problems in line with the company mission.
• Develop, implement and maintain Guest Service standards.
• Support Royal Service, Concierge, and Guest Services in the absence of department head.
• Liaise with Housekeeping, Guest Services and Villa Manager to facilitate an exceptional arrival and departure.

Skills

Supervisory experience

Front Office operations

Customer service

Opera system

Leadership

Networking skills

Driver's license

Liquor card

Tools

Opera system

Job description

Fairmont Kea Lani in Maui is seeking a Guest Relations Manager to uphold the highest level of guest service, oversee Front Office standards, and act as a resource to hotel operations. Salary range listed is $76,000 - $84,000.

The role requires supervisory Front Office experience, Opera system familiarity, strong leadership, and a commitment to a premium guest experience. On-site work with comprehensive benefits and growth opportunities across the property.