Maui Guest Experience Bell Clerk

Accor; Wailea (HI); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical Vision Dental

401(k)

Duty meal

F&B discount

Wellness offerings

Discounted Accor rates

Learning programs

Career growth

CSR activities

Job summary

Fairmont Kea Lani Maui in Wailea, Hawaii is seeking a Guest Services Associate earning an hourly rate of $26.97. The role supports the Guest Services Department and QA standards, coordinating Arrival Team activities and handling guest requests using Royal Service software.

A high school diploma and hospitality experience are preferred, with a valid driver’s license required." Join a luxury resort environment with opportunities for growth, employee meals, and access to Accor worldwide benefits

Qualifications

• High School diploma and/or vocational training.
• A Degree in Hotel/Hospitality or Tourism is an asset.

Responsibilities

• Coordinate the activities of the Arrival Team.
• Answer all incoming calls and transfer callers to extensions.
• Communicate guest requests via resort software.
• Maintain and monitor the Royal Service software system.
• Ensure all requests are followed up per hotel standards.
• Maintain accurate records of guest requests and follow-ups.

Skills

Guest services

Communication

Teamwork

Education

High school diploma

Hospitality degree asset

Job description

Fairmont Kea Lani Maui in Wailea, Hawaii is seeking a Guest Services Associate earning an hourly rate of $26.97. The role supports the Guest Services Department and QA standards, coordinating Arrival Team activities and handling guest requests using Royal Service software.

A high school diploma and hospitality experience are preferred, with a valid driver’s license required." Join a luxury resort environment with opportunities for growth, employee meals, and access to Accor worldwide benefits