Bell Clerk: Create Seamless Guest Journeys

Hilton; Wailea (HI); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Travel perks

Stock purchase

Parental leave

Caregiving support

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton's Waldorf Astoria Maui, Grand Wailea, is hiring a Bell Clerk to join the Front Office. This union position offers variable hours based on seniority and business needs, with compensation reflecting US hotel standards.

You will greet guests, manage luggage deliveries, coordinate bell assistance, verify details, and handle requests with care, contributing to memorable guest experiences.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance.
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items.
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries.
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas.
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution.

Job description

Hilton's Waldorf Astoria Maui, Grand Wailea, is hiring a Bell Clerk to join the Front Office. This union position offers variable hours based on seniority and business needs, with compensation reflecting US hotel standards.

You will greet guests, manage luggage deliveries, coordinate bell assistance, verify details, and handle requests with care, contributing to memorable guest experiences.