Server Restaurant C2 On-Call

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 14,000 - 20,000; Full time

Job summary

InterContinental Hotels & Resorts in Cleveland seeks a friendly Restaurant Server to welcome guests, suggest menu items, and ensure service meets our high standards. You will help maintain a smooth dining experience, assist with kitchen duties as needed, and uphold rigorous hygiene practices.

The role requires flexibility for nights, weekends, and holidays, along with a polished, professional appearance and strong communication skills.

Qualifications

• Must be able to lift up to 50 lbs (23 kg) and handle bending/kneeling.
• Good reading, writing and basic maths skills are required.
• Flexible schedule including night, weekend and holiday shifts.
• Compliant with local food handling and alcohol service laws; fluent in local language.
• Warm, welcoming communicator with strong interpersonal skills.

Responsibilities

• Welcome guests, recommend food and drink, and help keep service on-track and up to standard.
• Own your section and manage supplies and equipment, minimising waste.
• Inform supervisor about unsafe equipment, low supplies or safety incidents.
• Help create a safe space by following safety procedures and using protective gear.
• Maintain cleanliness and hygiene to meet local laws.
• Assist with washing up and other kitchen duties when needed.
• Assist guests with queries or advice to enhance their experience.
• Wear the uniform with pride and adhere to brand standards.
• Take on ad-hoc duties as the team requires.

Skills

Physical strength

Literacy & numeracy

Flexibility

Compliance with laws

Communication

Job description

Role Purpose

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Server, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Key Accountabilities

• Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest.
• Own your kitchen – keep on top of supplies and equipment, and minimise waste.
• Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents.
• Help create a safe space by following our safety procedures and wearing necessary protective equipment.
• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws.
• Help with washing up and other kitchen duties when needed.
• Give guests a better experience by helping with any queries or advice.
• Wear your uniform with pride.
• Take on other ad-hoc duties when the whole team needs to pull together.

Key Skills & Experiences

• Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
• Literate – you’ll need a good grasp of reading, writing and basic maths.
• Flexible – night, weekend and holiday shifts are all part of the job.
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.
• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.

Rate of pay for this role is $12.25.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.