Maternal Health Navigation Services Manager

Roots Community Health; Oakland (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Roots Community Health seeks a Navigation Services Manager to lead a team of Health Navigators in delivering trauma-informed, patient-centered care to pregnant and postpartum families. The role focuses on coordinating programs, planning, staffing, and ensuring high-quality service delivery.

The Manager will collaborate with leadership on program development, supervise daily operations, and drive quality improvements while maintaining professional boundaries and strong communication across

Qualifications

• 5+ years of experience in people management OR 3 years of people management + bachelor's degree or equivalent
• Excellent communication skills
• One year as a Certified Doula or has lived experience
• Desire to become a Certified Doula
• Required to go through and complete Roots Doula training.

Responsibilities

• Supervises navigation services for pregnant and postpartum mothers, infants, children, youth, adolescents, and families
• Manage daily program operations, staffing assignments, caseload management, service delivery, documentation, and follow-up
• Ensure services are family-centered, youth informed, culturally responsive, trauma-informed, and developmentally appropriate
• Collaborate with leadership on program development, implementation, expansion, and quality improvement
• Support staff in managing complex members while maintaining appropriate professional boundaries
• Develop and maintain an accountability matrix that clearly identifies responsibilities, deliverables, deadlines, and escalation pathways
• Maintains forms and records to document program activities
• Provide leadership with regular updates regarding staffing, program performance, service gaps, risk, and recommended solutions
• Participate in audits, case conferences, program meetings, and quality improvement activities
• Collaborate with medical, behavioral health, outreach, housing, and other internal teams to coordinate client services
• Maintain program procedures, workflows, staff tools, and accountability systems
• Train and onboard new health navigators and coordinate ongoing professional development for the team
• Develop and implement improvement plans when staff or program expectations are not being met
• Track team performance, family engagement, service outcomes, and program deliverables using reports and dashboards
• Coordinate access to prenatal and postpartum care, pediatric care, behavioral health services, developmental screenings, early-intervention services, childcare, education, benefits, housing, food, transportation, and other community resources
• Review documentation for accuracy, timeliness, completeness, and compliance with the program
• Perform other related duties as assigned to support navigation services and organizational goals

Skills

People management

Communication

Certified Doula experience

Desire to become a Certified Doula

Roots Doula training

Education

Bachelor's degree or equivalent

Job description

Roots Community Health seeks a Navigation Services Manager to lead a team of Health Navigators in delivering trauma-informed, patient-centered care to pregnant and postpartum families. The role focuses on coordinating programs, planning, staffing, and ensuring high-quality service delivery.

The Manager will collaborate with leadership on program development, supervise daily operations, and drive quality improvements while maintaining professional boundaries and strong communication across