Maternal Health Navigation Manager | Trauma-Informed

Roots Community Health Center; Oakland (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Roots Community Health Center in Oakland seeks a Navigation Services Manager to lead a team of Health Navigators, coordinating programs with a trauma-informed, patient-centered approach.

You will supervise staff, manage daily operations, and collaborate across teams to expand services for maternal, infant, child, and family supports while upholding quality and accountability. This role emphasizes staff development, performance dashboards, and partnerships with clinical and outreach teams.

Qualifications

• 5+ years of experience in people management OR 3 years of people management + bachelor's degree or equivalent
• Excellent communication skills
• One year as a Certified Doula or has lived experience
• Desire to become a Certified Doula
• Required to go through and complete Roots Doula training

Responsibilities

• Supervises navigation services for pregnant and postpartum mothers (individuals), infants, children, youth, adolescents, and families
• Manage daily program operations, staffing assignments, caseload management, service delivery, documentation, and follow-up
• Ensure services are family-centered, youth informed, culturally responsive, trauma-informed, and developmentally appropriate.
• Collaborate with leadership on program development, implementation, expansion, and quality improvement.
• Support staff in managing complex members while maintaining appropriate professional boundaries
• Develop and maintain an accountability matrix that clearly identifies responsibilities, deliverables, deadlines, and escalation pathways.
• Maintains forms and records to document program activities
• Provide leadership with regular updates regarding staffing, program performance, service gaps, risk, and recommended solutions.
• Collaborate with medical, behavioral health, outreach, housing, and other internal teams to coordinate client services
• Maintain program procedures, workflows, staff tools, and accountability systems
• Train and onboard new health navigators and coordinate ongoing professional development for the team
• Develop and implement improvement plans when staff or program expectations are not being met
• Track team performance, family engagement, service outcomes, and program deliverables using reports and dashboards
• Coordinate access to prenatal and postpartum care, pediatric care, behavioral health services, developmental screenings, early-intervention services, childcare, education, benefits, housing, food, transportation, and other community resources
• Review documentation for accuracy, timeliness, completeness, and compliance with the program
• Perform other related duties as assigned to support navigation services and organizational goals

Skills

People management

Excellent communication

Lived experience

Supportive coaching

Education

Bachelor's degree or equivalent

Roots Doula training

Job description

Roots Community Health Center in Oakland seeks a Navigation Services Manager to lead a team of Health Navigators, coordinating programs with a trauma-informed, patient-centered approach.

You will supervise staff, manage daily operations, and collaborate across teams to expand services for maternal, infant, child, and family supports while upholding quality and accountability. This role emphasizes staff development, performance dashboards, and partnerships with clinical and outreach teams.