Match Support Specialist

United Against Human Trafficking; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Retirement plan with employer matching

Medical, dental, and life insurance

HSA option

Flexible spending account

Paid time off

Casual dress

Job summary

Big Brothers Big Sisters Lone Star in Houston is seeking a Match Support Specialist to manage a caseload of matches and provide regular case management support.

Responsibilities include documenting assessments, communicating with volunteers and families, and adhering to BBBSA standards; strong data entry and flexibility for evenings/weekends are required.

Qualifications

• Bachelor’s degree required, preferably in a social or human science.
• One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time.
• Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free.
• Prior experience working with a database helpful.
• Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues.
• Flexibility to work with diverse populations.
• Bilingual English/Spanish fluency helpful, but not required.

Responsibilities

• Maintain an assigned caseload of 95-100 Community Based and/or School Based matches.
• Contact volunteers, parents and children according to agency standards.
• Provide ongoing risk management and support to keep matches going and discuss activity and goals.
• Make assessments and produce documentation related to training needs and support.
• Share information about agency activities and opportunities to donate.
• Conduct match introductions and closures according to BBBSA standards.
• Re-engage participants after match closure and conduct evaluations.
• Input comprehensive assessment notes in the agency database for every touchpoint.
• Attend team and program meetings, and participate in supervisor discussions.
• Assist with agency events and other duties as assigned.

Skills

Case management

Phone-based work

Communication skills

Typing speed 45 wpm

Education

Bachelor’s degree in social or human science

Tools

Microsoft Word

Outlook

Excel

Job description

About Us

Big Brothers Big Sisters of Lone Star mission is to build and support one-to-one mentoring relationships that ignite the biggest possible futures for youth. Our theme is simple: Mentoring Relationships Change Lives. We are looking for a dynamic leader who shares our core values and passion for making a difference.

Position Summary

The Match Support Specialist will provide regular case management support to match participants to ensure longer and stronger match relationships.

Key Responsibilities

• Maintain an assigned caseload of 95-100 Community Based and/or School Based matches
• Contact volunteers, parents and children according to agency standards based on length of match, in order to:
  • Provide both on-going risk management and support to keep the match going;
  • Discuss match activity, personal safety reminders, and goal accomplishments;
  • Make assessments and produce comprehensive documentation related to individual training needs, information, and support needs for each match participant
  • Share information about agency activities, programs, and opportunities to donate
• Conduct match introductions and match closures according to BBBSA and agency standards
• Re-engage volunteers, children and parents as appropriate after match closure
• Conduct match evaluations/satisfaction surveys and annual outcome evaluations with parent, child and volunteer; input according to BBBSA and Case Management Manual
• Write and input comprehensive assessment notes within agency database regarding case management discussions according to BBBSA and agency timeframes and standards for every touch point with a match participant.
• Attend match activities as assigned, seeking opportunities to make meaningful in-person contacts with matches
• Become familiar with community resources for client information/referral and sharing knowledge and information with staff members as appropriate
• Attend and participate in all team, staff and program meetings as requested
• Participate in monthly supervisor meeting to share pertinent information and elevate issues as they arise
• Assist with agency special events as requested
• Other duties as assigned by direct supervisor

Qualifications

• Bachelor’s degree required, preferably in a social or human science
• One year experience in a non-clinical case management environment preferred and within a role that required a heavy volume of phone work for extended periods of time
• Intermediate proficiency with Microsoft Word, Outlook and Excel and keyboard skills of at least 45 words per minute error free
• Prior experience working with a database helpful
• Availability and flexibility to work weekday evenings and weekends on a regular basis, as well as travel to varying local venues
• Flexibility to work with diverse populations
• Bilingual English/Spanish fluency helpful, but not required

Aside from supporting a great mission, you will enjoy great benefits including retirement (matched); medical, dental and life insurance; HSA option; flexible spending account; awesome time-off and casual dress.

For more information on Big Brothers Big Sisters Lone Star, visit our website at www.bbbstx.org.

Equal Opportunity Employer - M/F/V/D

No Phone Calls Please.