MAT & Care Coordination Specialist

University of Washington; Seattle (WA); On-site; USD 33,000 - 47,000; Full time

Job summary

Harborview Medical Center is seeking a Program Coordinator to streamline access to Medication Assisted Treatment and related services. You will manage intake, referrals, and care coordination for patients, families, and providers across a multidisciplinary team.

The role requires strong outreach, communication, and organizational skills to connect patients with medical, behavioral health, housing, and social services.

Qualifications

• High school graduation or equivalent with two years' experience in the program specialty.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Coordinate patient access to Medication Assisted Treatment (MAT) and related healthcare services through intake, screening, referral management, and care coordination activities.
• Conduct outreach and collaborate with providers, care teams, hospitals, clinics, and community partners to identify eligible patients and facilitate access to treatment.
• Assess patient needs and connect individuals to medical, behavioral health, recovery support, social services, housing, transportation, insurance, and financial assistance resources.
• Serve as a primary point of contact for patients, families, providers, and community organizations regarding MAT services, eligibility, and available resources.
• Coordinate appointments, referrals, and communication among patients, providers, care teams, payers, and community partners to support continuity of care.
• Maintain patient registries, referral work queues, databases, and program records to ensure accurate documentation, reporting, and regulatory compliance.
• Monitor patient engagement and care coordination activities, identify barriers to care, and support strategies to improve treatment access and outcomes.
• Develop and maintain outreach workflows, referral processes, tracking systems, and operational procedures that support effective program delivery.
• Prepare reports, track program data, and participate in quality improvement initiatives to enhance program performance and patient services.
• Provide administrative and operational support, including responding to inquiries, maintaining records, supporting staff training, and participating in departmental meetings and initiatives.

Skills

Coordination

Communication

Outreach

Job description

Harborview Medical Center is seeking a Program Coordinator to streamline access to Medication Assisted Treatment and related services. You will manage intake, referrals, and care coordination for patients, families, and providers across a multidisciplinary team.

The role requires strong outreach, communication, and organizational skills to connect patients with medical, behavioral health, housing, and social services.