Program Coordinator, MAT & Care Access

UW Medicine; Seattle (WA); Hybrid; USD 32,000 - 47,000; Full time

Job summary

Harborview Medical Center’s Opioid Treatment Programs and Grants seeks a Program Coordinator to streamline access to Medication Assisted Treatment and related services. You’ll handle intake, screening, referrals and care coordination for patients with complex needs.

You will work with providers, clinics and community partners to identify eligible patients and connect them to housing, transportation, insurance, and other supports, ensuring accurate documentation and data reporting.

Qualifications

• High school graduation or equivalent AND two years of experience in the program specialty.

Responsibilities

• Coordinate patient access to Medication Assisted Treatment (MAT) and related healthcare services through intake, screening, referral management, and care coordination activities
• Conduct outreach and collaborate with providers, care teams, hospitals, clinics, and community partners to identify eligible patients and facilitate access to treatment
• Assess patient needs and connect individuals to medical, behavioral health, recovery support, social services, housing, transportation, insurance, and financial assistance resources
• Serve as a primary point of contact for patients, families, providers, and community organizations regarding MAT services, eligibility, and available resources
• Coordinate appointments, referrals, and communication among patients, providers, care teams, payers, and community partners to support continuity of care
• Maintain patient registries, referral work queues, databases, and program records to ensure accurate documentation, reporting, and regulatory compliance
• Monitor patient engagement and care coordination activities, identify barriers to care, and support strategies to improve treatment access and outcomes
• Develop and maintain outreach workflows, referral processes, tracking systems, and operational procedures that support effective program delivery
• Prepare reports, track program data, and participate in quality improvement initiatives to enhance program performance and patient services
• Provide administrative and operational support, including responding to inquiries, maintaining records, supporting staff training, and participating in departmental meetings and initiatives

Skills

Care coordination

Referral management

Education

High school diploma or equivalent

Job description

Harborview Medical Center’s Opioid Treatment Programs and Grants seeks a Program Coordinator to streamline access to Medication Assisted Treatment and related services. You’ll handle intake, screening, referrals and care coordination for patients with complex needs.

You will work with providers, clinics and community partners to identify eligible patients and connect them to housing, transportation, insurance, and other supports, ensuring accurate documentation and data reporting.