Master Technician - Billerica MA

Vipauto; North Billerica (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Flat Rate Technician to join their team in North Billerica. This role is pivotal in delivering exceptional automotive services, ensuring customer satisfaction by accurately diagnosing and repairing vehicles. The ideal candidate will embody the company's commitment to safety and quality, working in a dynamic environment where teamwork and communication are key. With a focus on continuous improvement, this position offers an opportunity to grow your skills while contributing to a mission that prioritizes customer loyalty and service excellence. Join a company where your expertise will make a real difference!

Qualifications

• Knowledge of automotive systems and repair processes.
• ASE certification is a must for this role.

Responsibilities

• Diagnose and repair automotive systems while ensuring safety.
• Complete service work orders and maintain productivity.

Skills

Automotive Systems Diagnosis

Repair and Maintenance Services

Safety Compliance

Customer Service

Education

ASE Certification

High School Diploma or Equivalent

Tools

Automotive Diagnostic Tools

Service Work Order System

Job description

200 Boston Rd, North Billerica, MA 01862, USA Req #664

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum 16-week average productivity based on position.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position.
11. Quality, Safety & Housekeeping Responsibilities.
12. Additional Responsibilities (Performs other functions as required.)
13. Facility and Equipment Maintenance.
14. Procedural Compliance.

PERFORMANCE MEASUREMENT:

• Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours.
• Minimal come backs, ensuring work is completed properly the first time.

STANDARD MANAGEMENT WORK WEEK:

• SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
• ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

REQUIRED QUALIFICATIONS:

1. Knowledge, Skills, and Abilities.
2. Minimum Educational and/or Experience Level.
3. Certificates, Licenses, and/or Registrations.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands:

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.