Master Tech Field Eng

Unisys; Norwich, Northern (CT, KY); Hybrid; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Unisys is seeking a Master Tech Field Engineer in Norwich, CT to lead field operations, mentor technicians, and ensure top-tier client service on site. You will troubleshoot complex issues, coordinate resource scheduling, roll out hardware/software updates, and provide technical training. Strong communication and problem solving are essential.

Applicants typically have a high school diploma or GED and 7+ years of related experience; export-control eligibility may apply.

Qualifikationen

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 7+ years’ experience in area of responsibility.
• This role may require access to export-controlled commodities and technology.

Aufgaben

• Provide direction to technicians as team or site leader.
• Troubleshoot and resolve client escalations from team members.
• Support roll-out of new, enhanced or upgraded products.
• Serve as subject matter expert to help resolve difficult issues.
• Assist in providing technical training and improvement programs.
• Engage with dissatisfied clients to resolve issues and ensure satisfaction.
• Monitor equipment, system and network performance; address recurring issues.
• Develop and recommend improvements to frontline solution processes for better client service and efficiency.

Kenntnisse

Team leadership

Troubleshooting

Client service

Network monitoring

Technical training

Ausbildung

High School Diploma or GED

Jobbeschreibung

## Master Tech Field EngApply: Norwich, CT, United States of America: Full time: Posted Today: REQ576245**What success looks like in this role:**• May serve as team or site leader, providing direction to other technicians.• May have specialized and specific skillsets to support niche client environments.• May assist with resource / task scheduling and resource management.• Ensures best in class client experience across Field Engineering operations.• Troubleshoots and resolves client escalations from team members.• Supports roll-out of new, enhanced or upgraded products.• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.• Assists in providing technical training and improvement programs.• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.**You will be successful in this role if you have:**High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 7+ years’ experience in area of responsibilityThis role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.